Nortel Networks BCM 4.0 manual Symbols used in this guide

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Symbols used in this guide:

This guide uses the following labels to indicate each type of configuration button:

•FEATURE indicates pressing the Feature key

•HOLD indicates pressing the Hold key (or equivalent)

•RLS indicates pressing the Release key (or equivalent)

The following symbols are used to indicate different types of phones. Within the text, the symbols indicate features that are not supported, or that require different actions than the standard digital phones:

* indicates 7000 and 7100 Digital phones and the IP Phone 2001

Note: If your telephone does not have access to all the features listed in this guide, then either your telephone does not support the feature, or the feature has not been enabled on your telephone. Your system administrator can provide details.

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Contents Telephone Features User Guide Date JunePage Telephone button icons Symbols used in this guide Feature Telephone featuresFeature *0 Class of Service PasswordConference Establish a three-party conference callContrast adjustment To split a conference To send Hookswitch or Dtmf during a conference callTo independently hold two calls To re-establish the conferenceDialing modes Feature *82 Cancel Feature #85Cancel Feature #802 Do Not DisturbHold Feature 79 or FEATURE/HOLD Exclusive Cancel Feature #73Press Feature 64 or an intercom button Cancel Feature #84Feature *81 Internal ExternalInternal and external Incoming page during active callFeature *80 Feature *6Feature *9 Service Cancel Feature #871Cancel Feature #872 ServicesCancel Feature #70 Cancel Feature #88Time Briefly display the time and date while you are on a callCall Display Services Feature *84Etsi feature Feature *85With your system administrator LogitUsing feature Feature *900 IP telephone features for IP Phone 20XXsMenus Activate a display menu of feature options Feature *999 Setting upSetting up Hot Desking Hot DeskingHot Desking De-activating Hot Desking Cancelling Hot Desking activating To activate Hot Desking

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BCM 4.0 specifications

Nortel Networks BCM 4.0, or Business Communications Manager, is a robust telecommunications solution designed for small to medium-sized businesses (SMBs). This system combines voice and data capabilities in one unified platform, providing businesses with a powerful tool to enhance their communication processes.

One of the key features of BCM 4.0 is its ability to integrate various communication channels. It supports IP telephony, traditional telephony, and even cellular voice services, ensuring that businesses can leverage multiple forms of communication without needing separate systems. This unified approach reduces costs and simplifies management, making it easier for businesses to maintain their operations.

Another significant characteristic of BCM 4.0 is its multimedia capabilities. The system can handle voice, video, and data, delivering a comprehensive communication solution. This allows for seamless collaboration among employees, whether they are in the office or working remotely. The inclusion of multimedia applications enhances productivity by accommodating different communication preferences and needs.

Additionally, BCM 4.0 offers advanced call handling features, including call routing, auto-attendant, and voice mail systems. These functionalities improve customer service by ensuring that calls are efficiently managed and directed to the appropriate personnel. The system also provides extensive reporting tools, allowing businesses to monitor call activities and improve their communication strategies based on data-driven insights.

Security is a crucial consideration for any telecommunications system, and BCM 4.0 does not fall short in this area. It includes features such as secure SIP (Session Initiation Protocol) trunking, encryption, and user authentication. These security measures protect sensitive business information and ensure compliance with data protection regulations.

The modular architecture of BCM 4.0 is designed to grow with the business. Organizations can start with essential functionalities and easily upgrade or expand their systems as their needs evolve. This scalability feature makes BCM 4.0 an attractive option for businesses looking to invest in long-term solutions.

In summary, Nortel Networks BCM 4.0 is an integrated and versatile communications platform suited for SMBs. Its comprehensive features, multimedia capabilities, advanced call handling, robust security measures, and scalability make it a vital tool for enhancing business communications and driving productivity. By adopting BCM 4.0, businesses can streamline their operations and foster better engagement both internally and with their customers.