AT&T TL74358, TL74458, TL74308, TL74408, TL 74208, TL74258 user manual Troubleshooting

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Appendix L

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222–3111. In Canada dial 1 (866) 288-4268.

My phone

Make sure the power cord is securely plugged in.

doesn’t work

Make sure that the battery connector is securely plugged

at all

 

into the cordless handset.

 

 

 

 

 

Make sure the telephone line cord is securely and firmly

 

 

 

plugged into the telephone base and the telephone wall

 

 

 

jack.

 

 

Charge the battery in the cordless handset for at least

 

 

 

16 hours. For optimum daily performance, return the

 

 

 

cordless handset to its base when not in use.

 

 

If the battery is depleted, it may take approximately four

 

 

 

minutes to charge the handset before it can resume

 

 

 

display on the screen.

 

 

Reset the telephone base. Unplug the unit’s electrical

 

 

 

power. Wait for approximately 15 seconds, then plug it

 

 

 

back in. Allow up to one minute for the cordless handset

 

 

 

and telephone base to reset.

 

 

You may need to purchase a new handset battery,

 

 

 

please refer to page 8 of this user’s manual.

 

 

 

 

I cannot get a

First try all the suggestions above.

dial tone

Move the cordless handset closer to the telephone base.

 

 

 

 

 

You might have moved out of range.

 

 

If the previous suggestions don’t work, disconnect the

 

 

 

telephone base from the telephone jack and connect to

 

 

 

a different phone. If there is no dial tone on that phone

 

 

 

either, the problem is in your wiring or local service.

 

 

 

Contact your local telephone company.

 

 

Your line cord might be malfunctioning. Try installing a

 

 

 

new line cord.

 

 

 

 

I cannot dial

First try all the suggestions above.

out

Make sure you have a dial tone before dialing. The

 

 

 

 

 

cordless handset may take a second or two to find the

 

 

 

telephone base and produce a dial tone. This is normal.

 

 

 

Wait an extra second before dialing.

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Contents Page Congratulations On purchasing your new AT&T productParts checklist Table of contents TL74108/TL74208/TL74308 TL74408/TL74258/TL74358 TL74458Appendix G Quick reference guide handset PHONE/FLASHHandset LOCATOR/INTERCOM While phone is idle Volume PressQuick reference guide telephone base Disp Dial PressInstallation preparation Avoid placing the telephone base too close toAdditional handsets optional Add new handsets to make your telephone more versatile seeBackup battery installation and use not included Base Check AC PowerTelephone base installation Telephone base installationCharger installation Handset battery installation & charging This Side UPInstallation options Desktop to wall mount installationInstallation options Wall mount to desktop installation Installation options To remove the belt clip Belt clip & optional headsetTo attach the belt clip Basic operation Using the telephone baseOn-hook dialing predialing Using a cordless handset Press Speaker or Disp Dial to dialAuto off ClearspeakTM dial-in-base speakerphoneHandset speakerphone Last number redial Press Speaker or Disp Dial to dial the displayed numberHandset locator Press Handset LOCATOR/INTERCOM onCall waiting Volume controlOptions while on calls To un-mute the call on a cordless handset MuteTo mute the call on a cordless handset To mute the call on the telephone baseLast number redial Using a cordless handset Directory Using a cordless handsetCaller ID history Using a cordless handset Chain dialingIntercom To end the intercom callUnable to Call TRY Again Call transfer using intercom PHONE/FLASH, or INTCall transfer using intercom Handset settings Ringer volume Ringer toneKey tone LanguageVisual message waiting voicemail indicator To clear voicemail indicationTemporary ring silencing Telephone base settings Ringer Volume Ringer Tone KEY Tone Language CLR Voice Mail Memory capacity DirectoryShared directory Exiting the directoryNew directory entries Press MENU/SELECTEnter Name Directory Call LOG Enter Name To review directory entries Using a cordless handset Directory reviewDirectory search To search by nameDisplay dial To edit an entry Using a cordless handsetTo dial, delete or edit entries Press MENU/SELECT. You will be prompted to Edit NameCaller ID operation Information about caller ID with call waitingScreen display of the telephone base How the caller ID history worksHandset screen display Missed calls indicator Memory matchTo review caller ID history Using a cordless handset Caller ID historyTo dial from caller ID history Using a cordless handset Other options About the answering system Answering system and voicemailVoice prompts To set day & time Day & time announcementTo check day & time Call intercept Answering system modeCall screening at the telephone base To record a new outgoing announcement Outgoing announcementsTo play your current outgoing announcement To delete your outgoing announcement Answering system setup Number of rings Remote access code Call screeningMessage alert tone Temporarily turning off the message alert toneTo delete all old messages Message playbackOptions during playback Recording & playing memos To play back a memoMessage counter displays Message counter displaysRemote access Remote commandsRemote access Handset alert tones Screen icons & alert tonesScreen icons & alert tones Screen iconsLighted display Lighted keypad Indicator lightsIndicator lights Telephone base and handset display screen messages Screen display messagesUnable to Call Adding and registering handsets To register a handset to your telephone baseReplacing a handset You may need to de-register your handsets ifTaking care of your telephone MaintenanceCleaning your telephone Avoid waterImportant safety information Especially about cordless telephones Precautions for users of implanted cardiac pacemakers Especially about telephones answering systemsFCC Part 68 and Acta Industry Canada FCC Part Limited warranty Limited warranty Limited warranty Telephone operating range Technical specificationsGHz digital spread spectrum frequency hopping technology Troubleshooting If you are on a call during an AC power failure, using This Troubleshooting guide Please refer to the Battery installation and chargingTroubleshooting Troubleshooting Troubleshooting Day not set System does not respond to remote commands Index Index Remote access wallet card Action Remote command