BT 2100 manual Technical information, Within the 12 month guarantee period, Returning your phone

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Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 31 or contact the BT Graphite Helpdesk for assistance on 0808 100 6556*. Additional answers to Frequently Asked Questions are available from www.bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.

If you require technical assistance outside of the 12 month guarantee period, please call BT’s approved technical support agent, Helpdesk solutions on 0870 240 5029.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Graphite has a REN of 1.

A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Any additional handsets and chargers that you register have a REN of 0. Only use approved base mains power supply, item code: 052299.

If you have purchased a BT Graphite 2100 multiple pack, the item code for the charger(s) mains power supply is 052300.

Only use approved rechargeable NiMH AAA 550mAh batteries.

These products are available from the BT Graphite 2100 Helpline on 0808 100 6556*.

If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp

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Contents User Guide Got everything? Need help?Settings Using your phoneThis guide Getting startedPre-stored BT service numbers Replace the handset batteries Help BT Network Services General informationCaller Display and the calls list Additional handsetsMains power adaptor Cable retaining clip Setting upGetting started LocationBattery performance Battery low warningBT Graphite 2100 multipack users only Talk/Standby timeYour BT Graphite 2100 is now ready for use Press , scroll Calls to CLOCK/ALARM and pressFor each additional handset and charger Set the date and timeHandset buttons Getting to know your phoneInternal call Standby screenHandset name Handset display iconsTo select a displayed option, press Navigating the menusPhonebook Menu mapLED indicator Green power is onBase Find /Using your phone Chain dialling Adjusting the earpiece/handsfree volumeDial a chain number Secrecy / MuteRedial Switch to handsfree during a callAnswer a call handsfree Redial a numberDelete the entire redial list Delete a number from the redial listKeypad lock Paging find handsetAdd an entry in the phonebook Using the phonebookView and dial entries in the phonebook You open the phonebook with the buttonEdit an entry in the phonebook Internal callsDelete an entry in the phonebook Delete entire phonebookTransfer an external call Make an internal callWay call Will take your callHandset and base ringer volume SettingsHandset and base ringer melody Keypad beep on / offSet the alarm Clock and alarmAuto answer Change alarm time Select alarm clock melodyCaller Display and the calls list You open the Calls list using the Calls buttonCaller Display Calls listDial a number in the Calls list View the Calls listCopy a number from the Calls list to the phonebook Delete an entry in the Calls listPre-stored BT Services numbers BT Network ServicesOpen and dial from the BT Services menu Voice mailSet up or edit a Call Divert number To set up or edit your voicemail numberCall Divert Activate/deactivate Call DivertTo use Call Waiting Call WaitingActivate/de-activate Call Waiting Withhold ID Ring Back OffScroll Calls to ringback off and press Scroll Calls to withhold id and pressIf registration does not work Additional handsetsBeep. You now have 60 seconds to register the handset Handset is now registeredScroll Calls to Phone Reset and press . Display shows Reset to defaultDe-register a handset Change master PINHelp Icon flashes You hear the busy tone when you pressNo Caller Display number/name displayed Cannot register a handset to a baseCustomer Helpline General information Safety informationReplacing the handset batteries Environmental CleaningConditions of this guarantee are GuaranteeProduct disposal instructions Product disposal instructions for residential usersOutside of the 12 month guarantee period Within the 12 month guarantee periodTechnical information Returning your phoneUser Guide formats Connecting to a switchboardWorking together, supporting energy saving products
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