Maintenance
General
Simply clean the Diverse 2011 and base station with a damp cloth or an antistatic wipe. Never use a dry cloth as this may cause a static shock.
Service
Within the warranty period
If you experience a problem with your Diverse 2011 you should contact the Diverse Helpline on
0845 790 8070. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.
Some suppliers offer extended warranty schemes for cover outside the initial
Outside the warranty period
If your Diverse 2011 needs repair after the warranty period has ended, it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network.
We recommend that you call the Diverse Helpline on 0845 790 8070, and you will be advised of our recommended repair agents.
If you have to return your Diverse 2011 pack it securely, preferably in the original packaging including all parts of the product, i.e. the battery, power adaptor etc. We can not take responsibility for goods damaged in transit.
Help
Emergency Calls
The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the European community.
If your Diverse base station is connected to a switchboard, you may have to dial an access number before 999 or 112 to contact the emergency services. Some switchboards cannot dial out during a power failure.
Battery performance
Batteries become warm during charging. This is normal and not dangerous. As charging is controlled electronically by the Diverse 2011, this means you can replace the handset back on the base station or charger at any time without overcharging.
Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.
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