Case of Difficulty, No Dial Tone

972_00_1ATT BOOK 12/4/01 1:37 PM Page 25

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call

1 800 222–3111.Please retain your receipt as your proof of purchase.

No Dial Tone

•Make sure all plugs are connected properly. Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connection at both ends.

•Check to make sure the phone is not on hold.

•In the event of a power failure when there is not a charged 9V battery installed, Line 2 cannot be used. Use Line 1 to make your call.

•Unplug the telephone and connect it to another modular jack. If it still does not work and other telephones in your home are working, the problem is with this phone.

An Error Tone Sounds During Area Code Programming

If you try to exit area code programming without entering a Home Area Code, you will hear an error tone. Follow the instructions to “Program Home Area Code” under “Table/Desk Installation” in the INSTALLATION section of this manual.

Call Cannot Be Dialed or is Dialed Slowly

In the event of a power failure, a charged 9V battery must be installed for the phone to dial out or receive calls. If no battery is installed the phone will not ring, but can be used to make a call on Line 1.

Difficulty Storing Numbers in Memory

Make sure you are pressing the correct sequence of buttons for storing numbers in one-touch and two-touch locations.

Telephone Does Not Ring

•Make sure the ringer volume is not turned off.

•If there are several other telephones on the same line, try disconnecting some of the other telephones. Having too many telephones connected can also create problems such as low ringer volume or impaired sound quality during calls.