Nikon UX5000 manual Using a DSS Console, Special Features For Attendants

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Using A DSS Console

For more call handling power and flexibility, the DSS Console provides 60 additional Function Keys (and it’s possible to access a second page of keys providing up to 114 possible function keys) and the DLS provides 16. (For more on setting up Function Keys, see the Terminal Feature Handbook.)

Special Features For Attendants

If you are an attendant (normally extension 301), you have the following unique features:

Attendant Call Queuing

If also enabled as an operator, calls can wait in queue on a CALL key. This means you are never busy for calls - they “stack up” under this key instead. Attendant Call Queuing is a permanent, non-program- mable system feature.

Barge In

You can break into a co-worker’s active call.

Direct Line Access and Forced Line Disconnect

Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.

Line Queuing / Line Callback

Dial a code to wait for a busy outside line to become free.

Night Service / Night Ring

Put the system in the night mode (for after-hours answering). This requires a Night Mode Function Key.

	Removing Lines and Extensions from Service
	Remove problem lines from service – and return them to service once corrected.	13
	(See the Terminal Feature Handbook for more on these features.)	13

Features to Make You More Productive

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Contents Multibutton Terminal User Guide Adjusting the Five-Position Viewing Angle Installing the Handset And Line CordHow To Use This Guide Removing and Reinstalling the FaceplateWhen using the instructions in this user guide, you Your Function Keys Secure Mode, Display and Soft KeysUsing the Fixed Function Keys Setting Up Your Abbreviated Dial Bin KeysUnderstanding the Ring/Message Lamp To answer an outside call Outside CallsTo place an outside call To return a call in your Caller ID logIntercom Calls To And From Co-Workers Transfer a Call To a Co-worker Place a Call On HoldTo set up a conference/meeting Set Up a Conference Telephone MeetingForward reroute Your Calls ForwardChange Your Ring Tones Dialing By Name Directory DialingTo change your extension’s incoming ring tones To listen to the incoming ring choicesMenu Message WaitingTo answer a Message Waiting left for you Off Hook Ring, Back Light and HeadsetTo install an optional headset Installing And Using a HeadsetUsing the Headset with Automatic Answer for ACD Agents To program a Headset KeySpecial Features For Attendants Using a DSS ConsoleTo program your extension’s name Programming Your Extension’s NameTo pick up CALL1 + ** + Announced extension Additional Quick Reference For Other FeaturesTo log into your mailbox from your own terminal Calling Logging Into Your MailboxTo log into your mailbox from a co-worker’s terminal To record a greeting for your mailbox Voice Mailbox BasicsTo record a name for your mailbox To enter a security code for your mailboxTo record and send a message to a co-worker More Mailbox FeaturesTo listen to your messages Push More+ Optns+ Notif Push More+ Optns + ATimeTo use the System Administrator options Voice Mail Administrator OptionsPush More+ Admin