Polycom 1725-31424-001 manual Introduction, Assumptions and Terminology

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Deployment Guide for the Polycom CX700 IP Phone

Introduction

The Polycom® CX700 IP Phone may contain one of the following software releases:

 

Corresponding Microsoft Office

Software Releases

Communications Server (OCS) 2007

 

 

 

1.0.199.123

OCS 2007

(R1)—software on phones

 

 

 

1.0.522.101

OCS 2007

(R1)—download from

 

Microsoft web site

 

 

 

3.5.6907.35

OCS 2007

(R2)—download from

 

Microsoft web site

 

 

 

This section will focus on upgrading the Polycom CX700 phone from 1.0.199.123 to 1.0.522.101 and then to 3.5.6907.35 using an Office Communications Server 2007 R2 Device Update service.

If any of the Polycom CX700 phones are running a software release earlier than 1.0.199.123, it may be necessary to install an R1 Update Server to update to 1.0.199.123. If the phone is already running 1.0.199.123, the upgrade process to 1.0.522.101,and then 3.5.6907.35 can be performed using an Office Communications Server 2007 R2 Device Update service only. It is not possible to upgrade directly from 1.0.199.123 to 3.5.6907.35—due to 1.0.199.123 software limitations.

The Polycom CX700 phone software updates behaves differently in terms of environmental dependencies and how the device locates firmware updates. Version 1.0.199.123 is the least tolerant of variations in the environment.

Topics in this section include:

Assumptions and Terminology

Background

Assumptions and Terminology

Terminology

When referring to signing in to the Polycom CX700 phone, the following format will be used:

Sign-in address: userAlias@SIPDomain

Domain\User name: DomainFQDN\userAlias

For example:

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Contents Deployment Guide for the Polycom CX700 IP Phone Trademark Information About This Guide Deployment Guide for the Polycom CX700 IP Phone Contents Deployment Guide for the Polycom CX700 IP Phone Page Dhcp and the Polycom CX700 IP Phone Dhcp Search OptionsDNS and the Polycom CX700 IP Phone Polycom CX700 Phone QueryingExchange Server 2007 Autodiscover Service NTP and the Polycom CX700 IP Phone Polycom CX700 Phone Querying of Exchange ServerNTP Time Provider Server Security Framework Overview Root CA Certificate for the Polycom CX700 Phone Polycom CX700 Phone Certificates Trusted Authorities Cache Vendor Certificate Name Expiry Date Key Length Polycom CX700 Phone on Introduction Assumptions and TerminologyPage Deployment Guide for the Polycom CX700 IP Phone Background \Pool01Data\ClientUpdateStore\DeviceUpdates Page Action Examples / Comments Contoso.com\userAlias instead of just Contoso\userAlias Spnego Polycom CX700 Phone Upgrade Steps Summary Deployment Guide for the Polycom CX700 IP Phone Polycom CX700 Phone Upgrade Steps Details Set Environmental DependenciesConfigure Dhcp DNS Configure Certificates Upload certificate chain Use the Automated Method Page Verify Internal and External Download URLs ?xml version=1.0 ? Response Upgrade Polycom CX700 Phones from 1.0.199.123 to Cab File Deployment Guide for the Polycom CX700 IP Phone Upgrade Polycom CX700 Phones from 1.0.522.101 to Phone will reset and go to the calibration screen Page Deployment Guide for the Polycom CX700 IP Phone Troubleshooting the Polycom CX700 Phone Logs Used for Troubleshooting When to Use Dhcp Option Internal ExternalDeployment Guide Polycom CX700 Configuring Windows Server as an NTP Time Source Net stop w32time && net start w32time Enabling Automatic Certificate Enrollment For Windows Select CN=Configuration,DC=yourDomain,DC=com Deployment Guide Polycom CX700 Confirming the Current Software Version Deployment Guide Polycom CX700