Polycom 1725-31424-001 manual Phone will reset and go to the calibration screen

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Deployment Guide for the Polycom CX700 IP Phone

6.Click the Pending Updates tab and ensure that 3.5.6907.9 is in the “Pending” state. Do not change it at this time.

7.If using a different Polycom CX700 phone for testing release 3.5.6907.9, click the Test Devices tab and add the Polycom CX700 phone to be upgraded (no spaces / dashes in the MAC address); otherwise, use the existing test device.

Step 3.2 - Upgrade the Polycom CX700 Phone from 1.0.522.101 to 3.5.6907.*

Now that the necessary CPE files have been installed and a test device created, it is time to upgrade the Polycom CX700 phone (test device) to release 3.5.6907.9.

To upgrade the phone to release 3.5.6907.9:

1.If the Polycom CX700 phone has not reset after 10 minutes of inactivity or you want to expedite the process, perform a reboot—power cycle the phone and let it sit for five to ten minutes.

You can monitor the IIS and ImageUpdate Audit log files for progress / status.

There is a lag between when 3.5.6907.9 is available and when the phone can access it and the system logs the attempt. Be sure to allow for that (usually less than 5 minutes.)

The phone will reset and go to the calibration screen.

If the Polycom CX700 phone is not picking up downloads, be sure the client version filter is set properly and that WMI has been configured with internal (BaseURL) and external (ExternalBaseURL values.

Also, make sure that if you have a build set to “Pending” that the corresponding MAC address or serial number of the phone is listed on the Test Devices tab. You can also refer to Logs Used for Troubleshooting on page 3-40for which logs to check to begin the troubleshooting process.

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Contents Deployment Guide for the Polycom CX700 IP Phone Trademark Information About This Guide Deployment Guide for the Polycom CX700 IP Phone Contents Deployment Guide for the Polycom CX700 IP Phone Page Dhcp and the Polycom CX700 IP Phone Dhcp Search OptionsDNS and the Polycom CX700 IP Phone Polycom CX700 Phone QueryingExchange Server 2007 Autodiscover Service NTP and the Polycom CX700 IP Phone Polycom CX700 Phone Querying of Exchange ServerNTP Time Provider Server Security Framework Overview Root CA Certificate for the Polycom CX700 Phone Polycom CX700 Phone Certificates Trusted Authorities Cache Vendor Certificate Name Expiry Date Key Length Polycom CX700 Phone on Introduction Assumptions and TerminologyPage Deployment Guide for the Polycom CX700 IP Phone Background \Pool01Data\ClientUpdateStore\DeviceUpdates Page Action Examples / Comments Contoso.com\userAlias instead of just Contoso\userAlias Spnego Polycom CX700 Phone Upgrade Steps Summary Deployment Guide for the Polycom CX700 IP Phone Polycom CX700 Phone Upgrade Steps Details Set Environmental DependenciesConfigure Dhcp DNS Configure Certificates Upload certificate chain Use the Automated Method Page Verify Internal and External Download URLs ?xml version=1.0 ? Response Upgrade Polycom CX700 Phones from 1.0.199.123 to Cab File Deployment Guide for the Polycom CX700 IP Phone Upgrade Polycom CX700 Phones from 1.0.522.101 to Phone will reset and go to the calibration screen Page Deployment Guide for the Polycom CX700 IP Phone Troubleshooting the Polycom CX700 Phone Logs Used for Troubleshooting When to Use Dhcp Option Internal ExternalDeployment Guide Polycom CX700 Configuring Windows Server as an NTP Time Source Net stop w32time && net start w32time Enabling Automatic Certificate Enrollment For Windows Select CN=Configuration,DC=yourDomain,DC=com Deployment Guide Polycom CX700 Confirming the Current Software Version Deployment Guide Polycom CX700
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