Polycom 1725-31424-001 manual Logs Used for Troubleshooting

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Deployment Guide Polycom CX700

Logs Used for Troubleshooting

To confirm that a Polycom CX700 phone running release 1.0.199.123 is not having issues locating resources, you can use a browser to FTP to the device and copy over the Communicator and DOMO log files. Use the IP address assigned to the device (for example, ftp://192.168.7.235). This option does not work for releases 1.0.522.101 or later.

If the Polycom CX700 phone running release 1.0.199.123 contains a ucupdate.xml file, you should confirm it contains the correct information for your environment or it can cause updates to fail. Alternatively, perform a hard reset to remove the file.

To confirm the Polycom CX700 phone connects to IIS correctly:

c:\inetpub\logs\LogFiles\W3SVC1\*_*.log (where *_* = some prefix and the current date)

To confirm the Polycom CX700 phone runs:

>>Locate the Device Update service correctly review the Device Update audit logs:

By default, audit logs are located in different locations depending on Microsoft Office Communications Server 2007 R2 product type:

For Microsoft Office Communications Server 2007 R2 Standard Edition, device update files and Device Update Service audit log files are stored on the local computer in c:\Program Files\Microsoft Office Communications Server 2007 R2\Web Components\DeviceUpdateFiles\Logs\Server\Audit\ImageUpdat es.

For Microsoft Office Communications Server 2007 R2 Enterprise Edition, you can find the DeviceUpdates folder on the shared updates folder that was created during pool setup for client and device update files.

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Contents Deployment Guide for the Polycom CX700 IP Phone Trademark Information About This Guide Deployment Guide for the Polycom CX700 IP Phone Contents Deployment Guide for the Polycom CX700 IP Phone Page Dhcp and the Polycom CX700 IP Phone Dhcp Search OptionsDNS and the Polycom CX700 IP Phone Polycom CX700 Phone QueryingExchange Server 2007 Autodiscover Service Polycom CX700 Phone Querying of Exchange Server NTP and the Polycom CX700 IP PhoneNTP Time Provider Server Security Framework Overview Root CA Certificate for the Polycom CX700 Phone Polycom CX700 Phone Certificates Trusted Authorities Cache Vendor Certificate Name Expiry Date Key Length Polycom CX700 Phone on Introduction Assumptions and TerminologyPage Deployment Guide for the Polycom CX700 IP Phone Background \Pool01Data\ClientUpdateStore\DeviceUpdates Page Action Examples / Comments Contoso.com\userAlias instead of just Contoso\userAlias Spnego Polycom CX700 Phone Upgrade Steps Summary Deployment Guide for the Polycom CX700 IP Phone Polycom CX700 Phone Upgrade Steps Details Set Environmental DependenciesConfigure Dhcp DNS Configure Certificates Upload certificate chain Use the Automated Method Page Verify Internal and External Download URLs ?xml version=1.0 ? Response Upgrade Polycom CX700 Phones from 1.0.199.123 to Cab File Deployment Guide for the Polycom CX700 IP Phone Upgrade Polycom CX700 Phones from 1.0.522.101 to Phone will reset and go to the calibration screen Page Deployment Guide for the Polycom CX700 IP Phone Troubleshooting the Polycom CX700 Phone Logs Used for Troubleshooting When to Use Dhcp Option Internal ExternalDeployment Guide Polycom CX700 Configuring Windows Server as an NTP Time Source Net stop w32time && net start w32time Enabling Automatic Certificate Enrollment For Windows Select CN=Configuration,DC=yourDomain,DC=com Deployment Guide Polycom CX700 Confirming the Current Software Version Deployment Guide Polycom CX700