Polycom 1725-31424-001 manual Troubleshooting the Polycom CX700 Phone

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Troubleshooting the Polycom CX700 Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom® CX700 Phone in a wireless environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

This chapter presents frequently asked questions and corrective actions for the Polycom CX700 phone in a Microsoft® Office Communications Server 2007 R2 environment. Issues are grouped as follows:

•Logs Used for Troubleshooting

•When to Use DHCP Option 119

•Configuring Windows Server as an NTP Time Source

•Enabling Automatic Certificate Enrollment

•Making the Root CA Certificate Available to a Polycom CX700 Phone

•Installing a Public Root CA Certificate on a Polycom CX700 Phone

•Confirming the Current Software Version

For more troubleshooting information, refer to the User Guide for the Polycom CX700 phone, which is available at http://www.polycom.com/support/voice/cx/communicator_cx700.html .

Review the latest Getting Started for Microsoft® Office Communications Server 2007 R2 Polycom CX700, which is available at http://technet.microsoft.com/en-us/library/dd441174%28office.13%29.aspx

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Contents Deployment Guide for the Polycom CX700 IP Phone Trademark Information About This Guide Deployment Guide for the Polycom CX700 IP Phone Contents Deployment Guide for the Polycom CX700 IP Phone Page Dhcp Search Options Dhcp and the Polycom CX700 IP PhonePolycom CX700 Phone Querying DNS and the Polycom CX700 IP PhoneExchange Server 2007 Autodiscover Service NTP and the Polycom CX700 IP Phone Polycom CX700 Phone Querying of Exchange ServerNTP Time Provider Server Security Framework Overview Root CA Certificate for the Polycom CX700 Phone Polycom CX700 Phone Certificates Trusted Authorities Cache Vendor Certificate Name Expiry Date Key Length Polycom CX700 Phone on Assumptions and Terminology IntroductionPage Deployment Guide for the Polycom CX700 IP Phone Background \Pool01Data\ClientUpdateStore\DeviceUpdates Page Action Examples / Comments Contoso.com\userAlias instead of just Contoso\userAlias Spnego Polycom CX700 Phone Upgrade Steps Summary Deployment Guide for the Polycom CX700 IP Phone Set Environmental Dependencies Polycom CX700 Phone Upgrade Steps DetailsConfigure Dhcp DNS Configure Certificates Upload certificate chain Use the Automated Method Page Verify Internal and External Download URLs ?xml version=1.0 ? Response Upgrade Polycom CX700 Phones from 1.0.199.123 to Cab File Deployment Guide for the Polycom CX700 IP Phone Upgrade Polycom CX700 Phones from 1.0.522.101 to Phone will reset and go to the calibration screen Page Deployment Guide for the Polycom CX700 IP Phone Troubleshooting the Polycom CX700 Phone Logs Used for Troubleshooting Internal External When to Use Dhcp OptionDeployment Guide Polycom CX700 Configuring Windows Server as an NTP Time Source Net stop w32time && net start w32time Enabling Automatic Certificate Enrollment For Windows Select CN=Configuration,DC=yourDomain,DC=com Deployment Guide Polycom CX700 Confirming the Current Software Version Deployment Guide Polycom CX700