Polycom IP 500/501 SIP 2.0 manual Answering a Call, Call Hold and Resume, Multiple Calls on Hold

Answering a Call

Using the Handset:

Pick up the handset.

Using Hands-Free Speakerphone Mode:
Press	or with the handset on hook
press the line key (		) opposite the
incoming call, or the Answer soft key .			Incoming calls may be ignored
Using the Headset:			by pressing the Reject soft key or
			DoNotDisturb during ringing. Note
Pressing	will answer the call through		that Do Not Disturb stays active
an optionally connected headset. If head-			when the call is dropped and will
set memory mode is enabled, pressing the			remain so until toggled off.
line key (	) will do the same.

In all cases, the active call will appear on the display showing call duration and destination.

Call Hold and Resume

During a call, press Hold or the Hold soft key. The call will be placed on hold and this will be indicated on the display. Press the Resume soft key to retrieve the call.

Multiple Calls on Hold

If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indica- tion will appear on the display, for example “2/3” shows that this is the second call out of three calls.

If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved.

Microphone Mute

During a call, press . The LED on the phone lights up and a flashing microphone on the display indicates that the other party (parties) cannot hear you.

Microphone Mute applies to all modes: handset, headset, and hands-free.

You can still hear all other parties while Mute is enabled.

To turn off Microphone Mute, press again.

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