Polycom Soundpoint IP 550 manual Before You Use Your SoundPoint IP 550 Desktop Phone

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Getting Started with Your SoundPoint® IP 550 Desktop Phone

Before You Use Your SoundPoint® IP 550 Desktop Phone

Note	The background and key colors that appear on your SoundPoint IP 550 phone may
	differ from the screenshots that appear in this user guide.

Using the Navigation Keys

To help you navigate menus and enter data, use these tips:

•To scroll through lists, press or hold down or .

•Press the * key to page up. Press the # key to page down. Use these shortcuts when lists appear on more than one page.

•To move one level down and one level up when menus have submenus,

use and .

•To exit from any menu, press .

•To exit from any directory, press .

•Use the dial pad keys to navigate through and make selections in numbered menu lists.

•To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the title will show whether keys will generate digits (1), upper-case (A), or lower-case (a) characters— use the 1/A/a soft key to change—and whether keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode characters—use the Encoding soft key to change.

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Contents User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power SourceAC Power To connect the AC powerPower over Ethernet Connecting the Handset and Optional Headset To connect the PoETo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop PhoneDescription Features of your SoundPoint IP 550 phone areGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation KeysUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings To configure the time and date formatsChanging the Appearance of Time and Date Select Settings Basic Contrast To adjust the contrast on the phone displayChanging the Display Contrast Changing the Backlight IntensitySelect Backlight Idle Intensity To modify the backlight intensityTo enable Headset Memory Mode Enabling the Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum IntensityTo activate Headset Memory Mode To select a headset that supports electronic hookswitch Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type To change the incoming ring typeSelect Settings Basic Preferences Language Changing the LanguageTo change the language Select Settings Basic Preferences Background Chaning the Graphic Display BackgroundTo change the graphic display background Adjusting the Volume Muting the MicrophoneSelect Background Prioritize Background Managing Call Lists Managing Contacts Adding Contacts Manually Adding ContactsTo add a contact to the local contact directory manually Select Contact DirectoryAdding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate DirectoryTo edit a contact in the local directory Editing ContactsPlacing Calls to Contacts Deleting ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directoryTo search for a contact in the local contact directory Searching for ContactsTo search for a contact in the corporate directory Managing Incoming Calls Distinguishing CallsTo set a distinctive ring type for a contact Rejecting Calls Diverting CallsTo divert incoming calls from a particular contact Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handsetAnswering Calls To place a call using the headsetTo answer a call using the handset Answering When Not in Another CallTo answer a call using the Hands-Free Speakerphone Duration and destinationAnswering When in Another Call To answer a call using the headsetEnding Calls To answer an incoming call on a shared lineTo end a call Redialing Numbers Placing Calls on HoldTo redial the last call placed from your phone Multiple Calls on Hold Hosting Conference CallsTo set up a conference call Setting Up Conference CallsConference similar to this one will now exist To manage a conference call Managing Conference CallsSystem administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft keyPress the New Call soft key Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference CallsTo transfer a call Performing a Consulative TransferTo perform a blind transfer Performing a Blind TransferForwarding Calls Static ForwardingTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on Enabling Do Not Disturb To disable call forwardingDynamic Forwarding To forward an incoming call to another partyTo disable Do Not Disturb To enable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not DisturbTo add or edit a speed dial index for an existing contact Assigning New Speed Dial KeysPress and hold an unassigned To assign a new speed dial keyTo listen to voice messages Using Voice MailUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesTo read text messages Do one of the following Press . Select Instant Messages To send a text messagePresence Settings Using Buddy ListsTo view and change your presence settings Select Features Presence My StatusManaging Buddies To add or delete a contact from your buddy listTo block or unblock a contact from your buddy list Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server To add a contact to your buddy listTo restart the phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Headset Echo Cancellation Settings Basic PreferencesAudio CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on DisplaysProductivity Suite Testing Phone HardwareTo test your phone hardware Status LicensesUser Guide SoundPoint IP 550 Phone Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkEcho cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Index SymbolsUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index