Polycom Soundpoint IP 550 Audio, Calling, Settings Basic Preferences, Headset Echo Cancellation

Page 84

User Guide SoundPoint IP 550 Phone

Audio

Symptom

Problem

Corrective Action

 

 

 

There is no audio on the

The connections are not correct.

Do one of the following:

headset.

 

• Ensure the headset is plugged into the

 

 

jack marked Headset at the rear of the

 

 

phone.

 

 

• Ensure the headset amplifier (if

 

 

present) is turned on and/or the

 

 

volume is correctly adjusted. If the

 

 

amplifier uses batteries, check that

 

 

they are fully charged.

 

 

 

You are using a headset and the

There may be an issue with the

Do the following:

people you call hear echo.

echo cancellation feature of your

• Press the Menu key, then select

 

headset.

Settings > Basic > Preferences >

 

 

Headset > Echo Cancellation.

 

 

Using the arrow keys, select Enabled,

 

 

and then press the Select soft key.

 

 

• Contact your system administrator.

 

 

 

Calling

Symptom

Problem

Corrective Action

 

 

 

There is no dial tone.

Power is not correctly applied to

Do one of the following:

 

the SoundPoint IP <Model

• Check that the screen is illuminated.

 

Number> phone.

• Make sure the LAN cable is inserted

 

 

 

 

properly at the back of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using in-line powering, have your

 

 

system administrator check that the

 

 

switch is supplying power to the

 

 

phone.

 

 

 

 

Dial tone is not present on one of

Do one of the following:

 

the audio modes.

• Switch between Handset, Headset (if

 

 

present) or Hands-Free

 

 

Speakerphone to see if the dial tone is

 

 

present for one of audio modes.

 

 

• If the dial tone exists on another audio

 

 

mode, connect a different handset or

 

 

headset to isolate the problem.

 

 

 

 

The phone is not registered.

Contact your system administrator.

 

 

 

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Contents User Guide for the Polycom SoundPoint IP 550 Phone Page About This Guide Changes to This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 550 Desktop PhoneAC Power To connect the AC powerPower over Ethernet Connecting the Handset and Optional Headset To connect the PoETo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop PhoneFeatures of your SoundPoint IP 550 phone are DescriptionGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop PhoneUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Configuring Basic Settings To configure the time and date formatsChanging the Appearance of Time and Date To adjust the contrast on the phone display Select Settings Basic ContrastChanging the Display Contrast Changing the Backlight IntensityTo modify the backlight intensity Select Backlight Idle IntensityEnabling the Headset Memory Mode To enable Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum IntensityTo activate Headset Memory Mode Selecting the Correct Headset for Electronic Hookswitch To select a headset that supports electronic hookswitchSelecting the Ring Type To change the incoming ring typeSelect Settings Basic Preferences Language Changing the LanguageTo change the language Select Settings Basic Preferences Background Chaning the Graphic Display BackgroundTo change the graphic display background Adjusting the Volume Muting the MicrophoneSelect Background Prioritize Background Managing Call Lists Managing Contacts Adding Contacts Adding Contacts ManuallyTo add a contact to the local contact directory manually Select Contact DirectoryAdding Contacts From Call Lists Adding Contacts From the Corporate Directory Select Corporate DirectoryEditing Contacts To edit a contact in the local directoryDeleting Contacts Placing Calls to ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directorySearching for Contacts To search for a contact in the local contact directoryTo search for a contact in the corporate directory Managing Incoming Calls Distinguishing CallsTo set a distinctive ring type for a contact Rejecting Calls Diverting CallsTo divert incoming calls from a particular contact System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesPage Placing Calls To place a call using the handset To place a call using Hands-Free Speakerphone modeTo place a call using the headset Answering CallsAnswering When Not in Another Call To answer a call using the handsetTo answer a call using the Hands-Free Speakerphone Duration and destinationTo answer a call using the headset Answering When in Another CallEnding Calls To answer an incoming call on a shared lineTo end a call Redialing Numbers Placing Calls on HoldTo redial the last call placed from your phone Hosting Conference Calls Multiple Calls on HoldSetting Up Conference Calls To set up a conference callConference similar to this one will now exist Managing Conference Calls To manage a conference callSystem administrator To add a party to a conference call using the Join soft key Adding Parties to Conference CallsPress the New Call soft key Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference CallsPerforming a Consulative Transfer To transfer a callPerforming a Blind Transfer To perform a blind transferForwarding Calls Static ForwardingTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on To disable call forwarding Enabling Do Not DisturbDynamic Forwarding To forward an incoming call to another partyTo enable Do Not Disturb To disable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not DisturbAssigning New Speed Dial Keys To add or edit a speed dial index for an existing contactTo assign a new speed dial key Press and hold an unassignedUsing Voice Mail To listen to voice messagesUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Using Text Messaging Select Features Messages Instant MessagesTo read text messages To send a text message Do one of the following Press . Select Instant MessagesUsing Buddy Lists Presence SettingsTo view and change your presence settings Select Features Presence My StatusManaging Buddies To add or delete a contact from your buddy listTo block or unblock a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server To add a contact to your buddy listRestarting Your Phone To restart the phoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast onTesting Phone Hardware Productivity SuiteTo test your phone hardware Status LicensesUser Guide SoundPoint IP 550 Phone Service Agreements Governing LawPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPEcho cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Symbols IndexUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index
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