Polycom Soundpoint IP 550 To answer a call using the headset, Answering When in Another Call

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User Guide SoundPoint IP 550 Phone

To answer a call using the headset:

>>Press .

If Headset Memory Mode is activated, press	or the
Answer soft key.

Answering When in Another Call

If you have an active call, and an incoming call arrives on the same line, do one of the following:

• If your phone is configured for a single Line Key per line:

— You may hear a call waiting tone, and you will see the second call appearance. Caller information for the incoming call appears on the graphic display.

• If your phone is configured for multiple Line Keys per line:

— You may hear a call waiting tone, the second Line Key indicator fast flashes green, and an incoming call icon appears. Caller information for the second Line Key appears on the bottom line of the graphic display.

• If your phone is configured for shared lines:

— You may hear a call waiting tone, the second Line Key indicator will fast flash green, and an incoming call icon appears on the second Line Key.

Note	If your phone is configured for shared lines, the Reject soft-key is replaced by a
	Silence soft key and there is no the Forward soft-key. To stop the incoming call
	from ringing, press the Silence soft key.

	To answer an incoming call on a line configured for a single Line Key:
	>> Do one of the following:
	— Press		or the Hold soft key to put the original call on hold.


	The incoming call is answered.
	— Press		to access the new call.
	Press the Answer soft key.
	The original call is placed on hold.
Note
	Incoming calls may be forwarded by pressing the Forward soft key. For more
	information, refer to To forward an incoming call to another party: on page 3-21.

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Contents User Guide for the Polycom SoundPoint IP 550 Phone Page About This Guide Changes to This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Connecting Network and Power Source Assembling Your SoundPoint IP 550 Desktop PhoneTo connect the AC power AC PowerPower over Ethernet To connect the PoE Connecting the Handset and Optional HeadsetTo connect the handset and optional headset Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 550 Desktop Phone Registering Your SoundPoint IP 550 Desktop PhoneFeatures of your SoundPoint IP 550 phone are DescriptionGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Using the Navigation Keys Before You Use Your SoundPoint IP 550 Desktop PhoneUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone To configure the time and date formats Configuring Basic SettingsChanging the Appearance of Time and Date To adjust the contrast on the phone display Select Settings Basic ContrastChanging the Display Contrast Changing the Backlight IntensityTo modify the backlight intensity Select Backlight Idle IntensityEnabling the Headset Memory Mode To enable Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum IntensityTo activate Headset Memory Mode Selecting the Correct Headset for Electronic Hookswitch To select a headset that supports electronic hookswitchSelecting the Ring Type To change the incoming ring typeChanging the Language Select Settings Basic Preferences LanguageTo change the language Chaning the Graphic Display Background Select Settings Basic Preferences BackgroundTo change the graphic display background Muting the Microphone Adjusting the VolumeSelect Background Prioritize Background Managing Call Lists Managing Contacts Adding Contacts Adding Contacts ManuallyTo add a contact to the local contact directory manually Select Contact DirectoryAdding Contacts From Call Lists Adding Contacts From the Corporate Directory Select Corporate DirectoryEditing Contacts To edit a contact in the local directoryDeleting Contacts Placing Calls to ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directorySearching for Contacts To search for a contact in the local contact directoryTo search for a contact in the corporate directory Distinguishing Calls Managing Incoming CallsTo set a distinctive ring type for a contact Diverting Calls Rejecting CallsTo divert incoming calls from a particular contact System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines Your SoundPoint IP 550 supports shared linesPage Placing Calls To place a call using the handset To place a call using Hands-Free Speakerphone modeTo place a call using the headset Answering CallsAnswering When Not in Another Call To answer a call using the handsetTo answer a call using the Hands-Free Speakerphone Duration and destinationTo answer a call using the headset Answering When in Another CallTo answer an incoming call on a shared line Ending CallsTo end a call Placing Calls on Hold Redialing NumbersTo redial the last call placed from your phone Hosting Conference Calls Multiple Calls on HoldSetting Up Conference Calls To set up a conference callConference similar to this one will now exist Managing Conference Calls To manage a conference callSystem administrator To add a party to a conference call using the Join soft key Adding Parties to Conference CallsPress the New Call soft key Transferring Calls Joining ConferencesSplitting Conference Calls Ending Conference CallsPerforming a Consulative Transfer To transfer a callPerforming a Blind Transfer To perform a blind transferStatic Forwarding Forwarding CallsTo forward all incoming calls to another party URL or IP address, refer to Placing Calls on To disable call forwarding Enabling Do Not DisturbDynamic Forwarding To forward an incoming call to another partyTo enable Do Not Disturb To disable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not DisturbAssigning New Speed Dial Keys To add or edit a speed dial index for an existing contactTo assign a new speed dial key Press and hold an unassignedUsing Voice Mail To listen to voice messagesUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone Select Features Messages Instant Messages Using Text MessagingTo read text messages To send a text message Do one of the following Press . Select Instant MessagesUsing Buddy Lists Presence SettingsTo view and change your presence settings Select Features Presence My StatusTo add or delete a contact from your buddy list Managing BuddiesTo block or unblock a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server To add a contact to your buddy listRestarting Your Phone To restart the phoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingSettings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Displays Contrast onTesting Phone Hardware Productivity SuiteTo test your phone hardware Status LicensesUser Guide SoundPoint IP 550 Phone Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPUse of IP Networks through the Pstn Echo cancellationUse of Voice Compression through the Pstn Use of IP Networks through the Pstn Symbols IndexUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index