Polycom Soundpoint IP 550 manual Forwarding Calls, Static Forwarding

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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone

Forwarding Calls

	You can configure your phone so that all incoming calls are forwarded to
	another party (refer to Static Forwarding). You can also forward calls while
	your phone rings (refer to Dynamic Forwarding).
	All incoming calls can be forwarded to another party while Do Not Disturb is
	enabled on your phone. For more information, contact your system
	administrator.
Note
Note	Call Forwarding is not available on shared lines.
	This feature is local to the phone, and may be overridden by call server settings.
	For more information, contact your system administrator.

	Static Forwarding

To forward all incoming calls to another party:

1.From the idle screen, press the Forward soft key.

2.If multiple lines are configured on your phone, select the line to forward

from the list using and .

3.Scroll to select the forwarding type you want to change, and then press the Select soft key. The options are:

—Always—To forward all incoming calls

—No Answer—To forward unanswered incoming calls

—Busy—To forward calls that arrive when you are already in a call

4.Depending on your selection:

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Contents User Guide for the Polycom SoundPoint IP 550 Phone Page Changes to This Guide About This GuideUser Guide SoundPoint IP 550 Phone Contents User Guide SoundPoint IP 550 Phone Troubleshooting Your SoundPoint IP 550 Desktop Phone User Guide SoundPoint IP 550 Phone Viii Getting Started with Your SoundPoint IP 550 Desktop Phone Parts List Assembling Your SoundPoint IP 550 Desktop Phone Connecting Network and Power SourcePower over Ethernet AC PowerTo connect the AC power To connect the handset and optional headset Connecting the Handset and Optional HeadsetTo connect the PoE Attaching the Base To attach the base as a desk mount To attach the base as a wall mount Registering Your SoundPoint IP 550 Desktop Phone Features of Your SoundPoint IP 550 Desktop PhoneDescription Features of your SoundPoint IP 550 phone areGetting Started with Your SoundPoint IP 550 Desktop Phone Icon Description Before You Use Your SoundPoint IP 550 Desktop Phone Using the Navigation KeysUser Guide SoundPoint IP 550 Phone Customizing Your SoundPoint IP 550 Desktop Phone Changing the Appearance of Time and Date Configuring Basic SettingsTo configure the time and date formats Select Settings Basic Contrast To adjust the contrast on the phone displayChanging the Display Contrast Changing the Backlight IntensitySelect Backlight Idle Intensity To modify the backlight intensityTo enable Headset Memory Mode Enabling the Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Select Maximum IntensityTo activate Headset Memory Mode To select a headset that supports electronic hookswitch Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type To change the incoming ring typeTo change the language Select Settings Basic Preferences LanguageChanging the Language To change the graphic display background Select Settings Basic Preferences BackgroundChaning the Graphic Display Background Select Background Prioritize Background Adjusting the VolumeMuting the Microphone Managing Call Lists Managing Contacts Adding Contacts Manually Adding ContactsTo add a contact to the local contact directory manually Select Contact DirectoryAdding Contacts From Call Lists Select Corporate Directory Adding Contacts From the Corporate DirectoryTo edit a contact in the local directory Editing ContactsPlacing Calls to Contacts Deleting ContactsTo delete a contact from the local contact directory To place a call to a contact in the local contact directoryTo search for a contact in the local contact directory Searching for ContactsTo search for a contact in the corporate directory To set a distinctive ring type for a contact Managing Incoming CallsDistinguishing Calls To divert incoming calls from a particular contact Rejecting CallsDiverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Your SoundPoint IP 550 supports shared lines Supporting Shared LinesPage Placing Calls To place a call using Hands-Free Speakerphone mode To place a call using the handsetAnswering Calls To place a call using the headsetTo answer a call using the handset Answering When Not in Another CallTo answer a call using the Hands-Free Speakerphone Duration and destinationAnswering When in Another Call To answer a call using the headsetTo end a call Ending CallsTo answer an incoming call on a shared line To redial the last call placed from your phone Redialing NumbersPlacing Calls on Hold Multiple Calls on Hold Hosting Conference CallsTo set up a conference call Setting Up Conference CallsConference similar to this one will now exist To manage a conference call Managing Conference CallsSystem administrator Adding Parties to Conference Calls To add a party to a conference call using the Join soft keyPress the New Call soft key Joining Conferences Transferring CallsSplitting Conference Calls Ending Conference CallsTo transfer a call Performing a Consulative TransferTo perform a blind transfer Performing a Blind TransferTo forward all incoming calls to another party Forwarding CallsStatic Forwarding URL or IP address, refer to Placing Calls on Enabling Do Not Disturb To disable call forwardingDynamic Forwarding To forward an incoming call to another partyTo disable Do Not Disturb To enable Do Not DisturbAssigning Speed Dial Keys Multiple Lines and Do Not DisturbTo add or edit a speed dial index for an existing contact Assigning New Speed Dial KeysPress and hold an unassigned To assign a new speed dial keyTo listen to voice messages Using Voice MailUser Guide SoundPoint IP 550 Phone Using Multiple Call Appearances User Guide SoundPoint IP 550 Phone To read text messages Using Text MessagingSelect Features Messages Instant Messages Do one of the following Press . Select Instant Messages To send a text messagePresence Settings Using Buddy ListsTo view and change your presence settings Select Features Presence My StatusTo block or unblock a contact from your buddy list Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server To add a contact to your buddy listTo restart the phone Restarting Your PhoneTroubleshooting Your SoundPoint IP 550 Desktop Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Headset Echo Cancellation Settings Basic PreferencesAudio CallingPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Contrast on DisplaysProductivity Suite Testing Phone HardwareTo test your phone hardware Status LicensesUser Guide SoundPoint IP 550 Phone Governing Law Service AgreementsExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkUse of Voice Compression through the Pstn Echo cancellationUse of IP Networks through the Pstn Use of IP Networks through the Pstn Index SymbolsUser Guide SoundPoint IP 550 Phone Index User Guide SoundPoint IP 550 Phone Index