Polycom SX-200 ICP, 72-1084-02 manual Diagnostics Mode, Solving coverage issues, Screen

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SpectraLink Corporation

Configuration and Administration—NetLink e340/i640 Wireless Telephone

 

Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation

Numbers racing across the handset display indicate AP information is being obtained. A Waiting message indicates the system is not configured properly and the handset cannot find any APs.

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating access points.

Overlap issues may be resolved by reassigning channels to the access points or by relocating the access points. See the Troubleshooting section Access Point Problems for more information.

9.2Diagnostics Mode

The Diagnostics Mode is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as Call Agent, NetLink SVP Server, and gateways. Unlike Site Survey, the Diagnostics Mode is used while the functional code is running, and during a call.

When Diagnostics Mode is turned on in the Admin menu, the handset can display diagnostic screens any time it is active (in a call).

The display of information is instigated by pressing the MENU key. Only four of the diagnostic counters listed below can be shown at a time. Pressing the MENU key multiple times will cycle through the various counters and the normal off hook (Call Agent) display. The numeric icon at the top of the display indicates what screen number is being displayed. For example the first time the MENU key is pressed, the 1 icon is shown, and the first four counters are displayed, the next time it is pressed, the 2 icon is shown, and the next four counters are displayed, the counters will be cycled through in this fashion until there are no more counters to be displayed. After all the counters have been displayed, the screen returns to the normal off hook Call Agent screen.

Note that the normal used of the MENU key is not available if Diagnostics Mode is enabled.

The information provided by the Diagnostics Mode includes:

Screen 1

•Missed receive packet count since power up (MissedRcvCnt)

•Missed transmit packet count since power up (MissedXmtCnt)

•Receive retry count since power up (RxRetryCount)

•Transmit retry count since power up (TxRetryCount)

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Contents Configuration and Administration NetLink e340/h340/i640 Wireless TelephoneMitel Networks 3300 and SX-200 ICP Contact Information Trademark InformationPatent Information Copyright NoticeTable of Contents Referenced Documents About This DocumentCustomer Support Hotline Gateway Icons and ConventionsQoS and Security NetLink e340/h340/i640 Wireless Telephone OverviewQuick Start Guide Mitel Networks IP telephony server architecture example System DiagramSystem Components SpectraLink Corporation DHCP, Tftp NetLink Wireless TelephoneSpecifications WPA2-PSKDisplay Ringing and tones Audio featuresIcon Icons shown in bold turns off when Startup SequenceEXT Active off-hook Handset ModesStandby on-hook PredialMenu display NetLink Wireless Telephone DisplaysStatus display area Line displayAdmin Menu NetLink Wireless Telephone ConfigurationOpening the Admin Menu Alphanumeric string entry Entering and editing Admin menu optionsTo Enter Press WEP Admin menuAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level ESS IDAdmin Menu Items 2nd Level 3rd Level Push-to-talk Essid Select either WEP Off or WEP On North America Europe except Spain and France Japan channels PBX User-defined PreferencesStandby menu Standby menu item Nd Level Rd Level Th Level4th Level Standby menu item 2nd Level 3rd Level Telephone Ring Auxiliary Ring Continuous Short Pulse Long Pulse Phone Options Channel Enable/Disable Audio Volume Tone V olume License Management Configuration ProcessRequirements SpectraLink Corporation Option Meaning Voice messaging accessMitel Networks VoIP Integration Factors CODECsSpectraLink Corporation Feature Programming 5220 key Feature Handset Shortcut Key Sequence Feature AssignmentFCN + Feature list Feature AccessLine appearances Hot desking SuperkeyResiliency Paging Testing a Handset Run Site Survey Diagnostic Tools7 b c Solving coverage issues Diagnostics ModeScreen M m m Screen Message type Errors Events Full Syslog ModeAP MAC MACConducting a Site Survey Certifying the NetLink Wireless TelephonesMessage Description Software MaintenanceUpgrading NetLink Wireless Telephones Normal download messagesDownload failure or recovery messages Access Point Problems Troubleshooting NetLink Wireless Telephone ProblemsConfiguration Problems Message Description Action NetLink Wireless Telephone Status MessagesMessage Description Action Do not Power OFF PBX Dhcp Configuration NoteLAN Message Description Action Maintenance Index
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