Polycom IP 32x, IP 33x manual SIP-B Automatic Call Distribution

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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 32x/33x phone. This chapter contains instructions on:

•SIP-B Automatic Call Distribution

•Using Multiple Call Appearances

•Using Buddy Lists

•Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1. To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint IP 32x/33x Phone on page 3-1.

If you require additional information or assistance with your new phone, contact your system administrator.

SIP-B Automatic Call Distribution

Note	ACD is not available on all call servers. For more information, contact your system
	administrator.

Automatic call distribution (ACD) systems allow companies that handle a lot of incoming phone calls to direct them to a person who is able to talk at the earliest opportunity.

The SoundPoint IP 32x/33x phone allows:

•ACD login and logout

•ACD agent available and unavailable

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information Changes to this Guide About This GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Phone Troubleshooting Your SoundPoint IP 32x/33x PhoneAudio -8 Testing Phone Hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone IP 32x phones do not Connecting Network and Power SourceConnecting the Handset and Optional Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Before You Use Your SoundPoint IP 32x/33x Phone HookswitchPress Or hold Down to scroll through Lists Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Appearance of Time and Date Configuring Basic SettingsSelect Settings Basic Contrast Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Display ContrastHeadset Hookswitch Select Settings Basic Preferences Language Select Settings Basic Ring TypeRing Type Language SupportDirectory Search Select Settings Basic Preferences Directory searchManaging Call Lists Adjusting the VolumeMuting the Microphone Managing Contacts Adding Contacts User Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing ContactsCustomizing Your SoundPoint IP 32x/33x Phone Placing a Call to a Contact Deleting ContactsSelect Corporate Directory Searching For a ContactManaging Incoming Calls Rejecting Calls Distinguishing CallsDiverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUsing the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold RedialingCall the first party Setting Up ConferencesTo transfer a call on Transferring CallsDuring a call, press Trans soft key Forwarding Calls AdministratorTo disable call forwarding Assigning Speed Dial Indexes Enabling Do Not DisturbFeatures Speed Dial Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide for the SoundPoint IP 32x/33x Desktop Phone Select Features Presence My Status Using Buddy ListsPresence Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Restarting Your Phone To restart the phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of Handset, Headset if Contrast on DisplaysAudio Testing Phone HardwareRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Numerics SymbolsUser Guide for the SoundPoint IP 330/320 Desktop Phone Index User Guide for the SoundPoint IP 330/320 Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office