Polycom IP 32x, IP 33x Using Multiple Call Appearances, Select Features ACD Agent Availabilit

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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone

8.Enter your password and press the Login soft key.

9.Press repeatedly to return to the idle display.

To log out of the ACD:

1. Press .

2.Select Features > ACD Login/Logout...

3.Select Logout.

4.Press repeatedly to return to the idle display.

To set ACD agent availability:

1. Press .

2.Select Features > ACD Agent Availabilit...

3.Use and to switch between Available and Unavailable settings.

4.Press to select the setting.

5.Press repeatedly to return to the idle display.

Repeat steps 1 to 5 to manually set the ACD agent to unavailable.

Using Multiple Call Appearances

Each line on the phone can be configured to have one or more call appearances. More than one call appearances is useful if there is an active call and an incoming call arrives.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information Changes to this Guide About This GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Phone Troubleshooting Your SoundPoint IP 32x/33x PhoneAudio -8 Testing Phone Hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone IP 32x phones do not Connecting Network and Power SourceConnecting the Handset and Optional Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Before You Use Your SoundPoint IP 32x/33x Phone HookswitchPress Or hold Down to scroll through Lists Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Headset Memory ModeSelect Settings Basic Contrast Select Settings Basic Preferences Headset Headset MemoryHeadset Hookswitch Language Support Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Ring TypeDirectory Search Select Settings Basic Preferences Directory searchAdjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Adding Contacts User Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing ContactsCustomizing Your SoundPoint IP 32x/33x Phone Placing a Call to a Contact Deleting ContactsSelect Corporate Directory Searching For a ContactManaging Incoming Calls Rejecting Calls Distinguishing CallsDiverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUsing the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold RedialingCall the first party Setting Up ConferencesTo transfer a call on Transferring CallsDuring a call, press Trans soft key Forwarding Calls AdministratorTo disable call forwarding Assigning Speed Dial Indexes Enabling Do Not DisturbFeatures Speed Dial Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide for the SoundPoint IP 32x/33x Desktop Phone Managing Buddies Using Buddy ListsSelect Features Presence My Status PresenceTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone To restart the phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of Handset, Headset if Contrast on DisplaysAudio Testing Phone HardwareRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Numerics SymbolsUser Guide for the SoundPoint IP 330/320 Desktop Phone Index User Guide for the SoundPoint IP 330/320 Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office