Polycom IP 33x, IP 32x manual Check status of Handset, Headset if

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User Guide for the SoundPoint IP 32x/33x Desktop Phone

Symptom	Problem	Corrective Action

The phone does not ring.	Ring setting or volume is low.	Do one of the following:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check status of Handset, Headset (if
		connected), and Hands-Free
		Speakerphone.

	Outbound or inbound calling is	Do one of the following:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the screen
		indicates incoming call information.
		• Lift the handset. Ensure the dial tone
		is present and place a call to another
		extension or number. Check that the
		screen changes in response.

	You turned off the ringer.	Do one of the following:
		• During an incoming call, lift the
		handset, press the Speakerphone
		key, or press the Headset key to
		obtain a dial tone.
		• Press the ringing Line Key or the
		Answer soft key to answer the call.

“Service Unavailable” appears	The user pressed the New Call	Check with your system administrator to
on the screen.	soft key, dialed a number with the	see when your phone will be registered.
	handset on-hook, or attempted to
	make a call from the contact
	directory when the phone was
	not registered.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information About This Guide Changes to this GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Troubleshooting Your SoundPoint IP 32x/33x Phone PhoneAudio -8 Testing Phone Hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone Connecting Network and Power Source IP 32x phones do notConnecting the Handset and Optional Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x PhonePress Or hold Down to scroll through Lists Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Configuring Basic Settings Appearance of Time and DateHeadset Memory Mode Select Settings Basic ContrastSelect Settings Basic Preferences Headset Headset Memory Display ContrastHeadset Hookswitch Select Settings Basic Ring Type Select Settings Basic Preferences LanguageRing Type Language SupportSelect Settings Basic Preferences Directory search Directory SearchManaging Call Lists Adjusting the VolumeMuting the Microphone Managing Contacts Adding Contacts User Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Editing Contacts Refer to Searching For a Contact onCustomizing Your SoundPoint IP 32x/33x Phone Deleting Contacts Placing a Call to a ContactSearching For a Contact Select Corporate DirectoryManaging Incoming Calls Distinguishing Calls Rejecting CallsDiverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared LinesUsing the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Redialing Placing a Call on HoldSetting Up Conferences Call the first partyTransferring Calls To transfer a call onDuring a call, press Trans soft key Administrator Forwarding CallsTo disable call forwarding Enabling Do Not Disturb Assigning Speed Dial IndexesFeatures Speed Dial Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide for the SoundPoint IP 32x/33x Desktop Phone Using Buddy Lists Select Features Presence My StatusPresence Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Restarting Your Phone To restart the phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Check status of Handset, Headset if Displays Contrast onTesting Phone Hardware AudioRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Symbols NumericsUser Guide for the SoundPoint IP 330/320 Desktop Phone Index User Guide for the SoundPoint IP 330/320 Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office