Polycom IP 32x, IP 33x manual Displays, Contrast on

Page 77

 

 

Troubleshooting Your SoundPoint IP 32x/33x Phone

 

 

 

Displays

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following:

The display is incorrect.

the SoundPoint IP 32x/33x

• Check that the screen is illuminated.

phone.

The display has bad contrast.

• Make sure the LAN cable is inserted

 

 

 

properly at the back of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using Power over Ethernet (PoE),

 

 

have your system administrator check

 

 

that the switch is supplying power to

 

 

the phone.

 

 

 

 

The contrast needs adjustment.

Do one of the following:

 

 

• Refer to Changing the Display

 

 

Contrast on page 2-3.

 

 

• To obtain a default level of contrast,

 

 

restart the phone. (Refer to * on page

 

 

*).

 

 

 

 

Outbound or inbound calling is

Do one of the following:

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the screen

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure the dial tone

 

 

is present and place a call to another

 

 

extension or number. Check that the

 

 

screen changes in response.

 

 

 

The display flickers.

A certain type of older

Do one of the following:

 

fluorescent lighting causes the

• Move the SoundPoint IP 32x/33x SIP

 

display to appear to flicker.

 

phone away from the lights.

 

 

 

 

• Replace the lights.

 

 

 

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information Changes to this Guide About This GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Phone Troubleshooting Your SoundPoint IP 32x/33x PhoneAudio -8 Testing Phone Hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone IP 32x phones do not Connecting Network and Power SourceConnecting the Handset and Optional Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Before You Use Your SoundPoint IP 32x/33x Phone HookswitchPress Or hold Down to scroll through Lists Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Appearance of Time and Date Configuring Basic SettingsSelect Settings Basic Contrast Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory Display ContrastHeadset Hookswitch Select Settings Basic Preferences Language Select Settings Basic Ring TypeRing Type Language SupportDirectory Search Select Settings Basic Preferences Directory searchMuting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Adding Contacts User Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Refer to Searching For a Contact on Editing ContactsCustomizing Your SoundPoint IP 32x/33x Phone Placing a Call to a Contact Deleting ContactsSelect Corporate Directory Searching For a ContactManaging Incoming Calls Rejecting Calls Distinguishing CallsDiverting Calls Supporting Multiple Lines System CustomizationsSupporting Shared Lines Supporting Multiple Line Keys Per LineUsing the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold RedialingCall the first party Setting Up ConferencesTo transfer a call on Transferring CallsDuring a call, press Trans soft key Forwarding Calls AdministratorTo disable call forwarding Assigning Speed Dial Indexes Enabling Do Not DisturbFeatures Speed Dial Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide for the SoundPoint IP 32x/33x Desktop Phone Select Features Presence My Status Using Buddy ListsPresence Managing BuddiesTo add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone To restart the phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Symptom Problem Corrective Action Power and StartupThen select Status Network ControlsLines Line Information. From Access to Screens and SystemsCalling Check status of Handset, Headset if Contrast on DisplaysAudio Testing Phone HardwareRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Numerics SymbolsUser Guide for the SoundPoint IP 330/320 Desktop Phone Index User Guide for the SoundPoint IP 330/320 Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office
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