Polycom IP 33x, IP 32x manual Access to Screens and Systems, Lines Line Information. From

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User Guide for the SoundPoint IP 32x/33x Desktop Phone

Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response when you	The SoundPoint IP 32x/33x	Do one of the following:
press a feature key.	phone is not in an active state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Check with your system administrator
		to see if the key has been mapped to
		a different function or is disabled.
		• Place a call to the phone to check that
		inbound call display and ringing is
		normal. If successful, try to press
		feature keys within the call to access
		the Main Menu, for example.
		• To confirm that the line is active, press
		the Menu key, and then select Status
		> Lines > Line Information. From the
		Line Information page, verify that your
		phone line is registered.
		• To attempt re-registration to the call
		server, reboot your phone. Contact
		your system administrator.

The screen shows “Network Link	The LAN cable is not properly	Do one of the following:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Check if the LAN port is active or
		inactive. Press the Menu key, and
		then select Status > Network >
		Ethernet. From the Ethernet page,
		scroll to the LAN port field and verify
		that it is active.
		• To attempt re-registration to the call
		server, reboot your phone. Contact
		your system administrator.

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Contents User Guide for the Polycom SoundPoint IP 32x/33x Phone Trademark Information About This Guide Changes to this GuideUser Guide for the SoundPoint IP 32x/33x Desktop Phone Contents Troubleshooting Your SoundPoint IP 32x/33x Phone PhoneAudio -8 Testing Phone Hardware User Guide for the SoundPoint IP 32x/33x Desktop Phone Viii Getting Started with Your SoundPoint IP 32x/33x Phone Parts List Assembling Your SoundPoint IP 32x/33x Phone Connecting Network and Power Source IP 32x phones do notConnecting the Handset and Optional Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 32x/33x Phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Hookswitch Before You Use Your SoundPoint IP 32x/33x PhonePress Or hold Down to scroll through Lists Entry modes User Guide for the SoundPoint IP 32x/33x Desktop Phone Customizing Your SoundPoint IP 32x/33x Phone Configuring Basic Settings Appearance of Time and DateSelect Settings Basic Preferences Headset Headset Memory Headset Memory ModeSelect Settings Basic Contrast Display ContrastHeadset Hookswitch Ring Type Select Settings Basic Ring TypeSelect Settings Basic Preferences Language Language SupportSelect Settings Basic Preferences Directory search Directory SearchMuting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Adding Contacts User Guide for the SoundPoint IP 32x/33x Desktop Phone Adding Contacts From Call Lists Editing Contacts Refer to Searching For a Contact onCustomizing Your SoundPoint IP 32x/33x Phone Deleting Contacts Placing a Call to a ContactSearching For a Contact Select Corporate DirectoryManaging Incoming Calls Distinguishing Calls Rejecting CallsDiverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared LinesUsing the Basic Features of Your SoundPoint IP 32x/33x Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Redialing Placing a Call on HoldSetting Up Conferences Call the first partyTransferring Calls To transfer a call onDuring a call, press Trans soft key Administrator Forwarding CallsTo disable call forwarding Enabling Do Not Disturb Assigning Speed Dial IndexesFeatures Speed Dial Using Voice Mail More voice messages are waiting at the message center User Guide for the SoundPoint IP 32x/33x Desktop Phone SIP-B Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide for the SoundPoint IP 32x/33x Desktop Phone Presence Using Buddy ListsSelect Features Presence My Status Managing BuddiesTo add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Privacy List Restarting Your Phone To restart the phone User Guide for the SoundPoint IP 32x/33x Desktop Phone Troubleshooting Your SoundPoint IP 32x/33x Phone Power and Startup Symptom Problem Corrective ActionControls Then select Status NetworkAccess to Screens and Systems Lines Line Information. FromCalling Check status of Handset, Headset if Displays Contrast onTesting Phone Hardware AudioRegulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Symbols NumericsUser Guide for the SoundPoint IP 330/320 Desktop Phone Index User Guide for the SoundPoint IP 330/320 Desktop Phone Index End-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office