Polycom IP 301 manual Troubleshooting, No Dial-Tone, No Display, Incorrect Display or Bad Contrast

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Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 300/301 SIP phone:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using in-line powering, check that the switch is supplying power to the phone (contact your system adminis- trator).

Verify if dial tone is present on any other audio paths:

•Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

•If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

No Display, Incorrect Display or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 300/301 SIP phone:

•As “No Dial-Tone” above. Verify contrast adjustment:

•Follow the instructions in this User Guide to adjust the contrast to a darker level.

•Reboot the phone to obtain a default level of contrast (follow the instruc- tions in this User Guide).

No Ringing

Verify incoming ring setting and volume level:

•Adjust the ringing level from the front panel using the volume up/ down keys.

•Check that the Ring Type selected in the Settings menu is not the Silent Ring.

Verify successful outbound or inbound calling:

•Place a call to the phone under investigation. Check that the display indicates incoming call information.

•Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

Verify successful outbound or inbound calling:

• As “No Display” above.

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Contents User Guide Contents Part 15 Rules ModificationsPolycom SoundPoint IP 300/301 SIP Parts ListHandset & Handset Cord Network / Power Cable Power Adapter IntroductionPower over Ethernet PoE Option Installing SoundPoint IP 300/301 SIPConnecting Network and Power Source AC Power OptionAttaching the Base Connecting the Handset and Optional HeadsetFeatures Description Key DescriptionsUsing the Headset Using SoundPoint IP 300/301 SIPUsing the Handset Using Listen ModeMicrophone Mute Answering a CallCall Hold and Resume Multiple Calls on HoldSplitting a Conference General Key UseLocal Conferencing Ending a Call Call TimerTransferring a Call Call Forwarding Volume AdjustmentRedial Time and Date Headset Memory ModeDo Not Disturb See also Distinctive Ringing / Call Treatment Display ContrastRing Type Call ListsTo search for a particular contact Contact ListTo add or edit a contact Contact ListTo change a Speed Dial assignment Speed DialMultiple Lines Multiple Keys Per LineShared Lines Multiple Call AppearancesTures, Messages*,† Voice MailDistinctive Ringing / Call Treatment To listen to voice messagesTo read text messages Optional FeaturesPhone Reboot Text MessagingTact List Menu , select Features, ConPresence / Status / Buddy Lists To send a text messageTo add a contact in the buddy list To view and change Presence settingsSelect Features, Presence Buddy Status PresenceNo Ringing TroubleshootingNo Dial-Tone No Display, Incorrect Display or Bad ContrastDisplay shows Network Link is Down No Response from Feature Key PressesNo Audio on Headset Modifications Safety and ComplianceInstallation Instructions Class B Digital Device or PeripheralCE and Vcci Mark Polycom Limited Warranty and Limitation LiabilityIndustry Canada IC Limitations of Liability Warranty ExclusiveService Agreements ExclusionsCopyright Notice DisclaimerGoverning Law Page Polycom, Inc Barber Lane Milpitas, CA
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IP 301 specifications

The Polycom IP 301 is a robust and reliable SIP (Session Initiation Protocol) phone designed for use in professional environments. It is ideal for individuals seeking a straightforward yet effective communication solution. This phone is particularly suited for small to medium-sized businesses that require a dependable device to handle everyday communication tasks.

One of the standout features of the Polycom IP 301 is its ergonomic design. The phone is equipped with a large, backlit LCD display, which provides clear visibility of caller ID, call duration, and dialing information. The user-friendly interface includes a set of programmable function keys and a convenient volume control, enabling users to navigate and adjust settings easily.

In terms of connectivity, the Polycom IP 301 supports Power over Ethernet (PoE), which simplifies installation by allowing the device to receive power and data through a single Ethernet cable. This feature not only reduces cable clutter but also ensures that the phone remains operational during power outages if connected to a UPS.

The device supports a variety of audio codecs, ensuring high-quality voice communication. Polycom’s renowned wideband audio technology enhances call clarity, making conversations sound natural and life-like. The IP 301 is also equipped with a built-in speakerphone and high-fidelity audio capabilities, enabling hands-free calls without compromising sound quality.

Another significant characteristic of the Polycom IP 301 is its compatibility with multiple SIP-based VoIP systems, making it a versatile choice for various business environments. The phone can be easily configured and managed through a web interface, allowing IT administrators to set up and maintain the device with minimal effort.

Security is another important aspect of the Polycom IP 301, as it offers features such as support for encrypted signaling and media, ensuring secure communication over the network. This is crucial for businesses that need to protect sensitive information during phone calls.

Overall, the Polycom IP 301 stands out as a solid choice for professionals seeking an efficient, user-friendly, and secure IP phone. Its combination of advanced audio technologies, ease of use, and thoughtful design makes it an effective solution for navigating the demands of modern business communication.
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