EnGenius Technologies DURAWALKIE AA Configuration by Administrator, Change AA Parameters

Advanced Operations

Notes:

1.Intercom calls are not routed by Auto-Attendant.

2.Routing messages OGM2,3,4 and 5 are not user programmable.

3.The timeout is 5 seconds for entering extension number.

4.The calls can be routed to either a Handset ID or an extension number of the wired PBX system, There can be only one operator for the AA, which is either an DURAFON PRO handset or the wired PBX operator.

5.Call routing is at most 2 hops. That is, if both the 1st and th 2 nd handsets do not answer, the call will be terminated if the operator does not answer.

AAConfiguration by Administrator

1.Administrator can change the following AA settings: a. Record/playback new main greeting message. b. Set number of rings before AA picks up a call.

c. Turn on/off the AA line-by-line.

d. Set Designated Handset ID for AA disabled line(s). Either the Designated Handset ID or the Group ID can use that particular line for incoming and outgoing calls. Which means this specific line(s) will be dedicated to a particular handset (Handset ID 10-99) or a calling group (Group ID 01-07).

e. Designate an operator, the handset which would answer un-routable calls or when the caller chooses “Operator” when prompted.

Change AA Parameters:

a. From an administrator handset (Handset 10 or 11), press Menu (Right softkey).

b. Press number 9 , this will enter administration menu. c. Press 3 , handset enters AA setting menu.

i. Press 1 and follow instruction to record new greeting message.

ii.Press 2 to playback the current greeting message.

iii.Press 3 to set number of rings before the AA picks up a call. Use Up/Down arrow to choose between 2 and 9 rings.

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