Panasonic KX-TG2631NZ, KX-TG2632NZ Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and fully
	charged (page 12).
	LCheck the connections (page 10).
	LUnplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	LThe handset has not been registered to the base unit.
	Register the handset (page 40).
I cannot hear a dial tone.	LConfirm the telephone line cord is properly connected
	(page 10).
	LDisconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your telephone company.
Programmable settings

Problem	Cause/solution
I cannot programme	LWhile another user is listening to messages or the
items.	answering system is answering a call, you cannot
	programme items. Try again later.

While programming, the	LA call is being received. Answer the call and start again
handset starts to ring.	after hanging up.

Battery recharge

Problem	Cause/solution
I charged the battery fully,	LClean the charge contacts and charge again (page 12).
but 7continues to	LThe battery may need to be replaced with a new one
flash, or 8is	(page 12).
displayed.

The handset display is	LConfirm that the battery is properly installed.
blank.	LFully charge the battery (page 12).

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Contents Model No. KX-TG2631NZ Model No. KX-TG2632NZMaking/Answering Calls Introduction Thank you for purchasing a Panasonic cordless telephoneAbout these operating instructions Symbols used in these operating instructionsDescriptions of the multiple handsets and charger Additional/replacement accessories Accessory informationIncluded accessories Accessory item QuantitySave These Instructions Medical InstallationBattery General warningsImportant notice Environment For best performanceBase unit location/avoiding noise Routine careSetting up the base unit Connecting the AC adaptor and telephone line cordIf you subscribe to an Adsl service Setting up the handsetConnecting the charger Available modelsBase unit Battery installation/replacementBattery charge Charger Available modelsBattery level Battery icon Panasonic battery performance Operation Operating timeControls Adjusting audio volume Ringer indicator Message indicator Receiver DisplayExample Recall Using the navigator key Microphone Charge contactsHandset soft keys DisplaysBase unit display items Displayed Meaning Date and time Setting the unit before useHandset display items Displayed Meaning item Example 930 09Making calls Useful features during a call Useful featuresAnswering calls Recall button For Call Waiting service usersMute Handset clarity boosterTo turn dial lock on Dial lockCall share Available models To turn dial lock offHandset phonebook Adding items to the phonebookErasing items in the phonebook Finding and calling a phonebook itemEditing items in the phonebook Chain dialCopying an item Copying all itemsCaller ID features Using Caller ID serviceUsing toll services from Telecom or another company Missed callsStoring your area code Caller listViewing the caller list and calling back To erase your area codeErasing selected caller information Editing a caller’s phone number before calling backStoring caller information into the phonebook Erasing all caller informationProgramming by scrolling through the display menus Programmable settingsSave iOFF Main menu Sub-menu Main menu Sub-menu Feature Setting code System Code Programming using the direct commandsMenu Programming Turning the answering system on/off Answering systemRecording your greeting message Skipping a message Pausing a messagePrerecorded greeting message Erasing a messageVoice guidance Key CommandCalling back Caller ID subscribers only Key Remote command Using the answering system remotelyRemote commands Remote operationRing count Answering system settingsRemote code Turning on the answering system remotelyCaller’s recording time Message alertKX-TG2631 IntercomKX-TG2632 Transferring calls between handsets, conference calls Answering transferred calls Registering a handsetTransferring a call without speaking to the paged party KX-TG2631 HandsetPress and hold 1 or 2 until the Charge indicator flashes Wall mounting Base unit Headset optional Switching a call between the headset and speakerphone Charger Error messages Display message Cause/solutionLater.*1 LAnother user is listening to messages. Try again laterProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Making/answering calls, intercomCaller ID Problem Cause/solution Phonebook Problem Cause/solutionAnswering system Problem Cause/solution Useful Information Specifications Index Manufacturer Copyright