Panasonic KX-TG6313, KX-TG6312, KXTG6311, KX-TG6322, KX-TG6324 Caller ID Problem Cause/solution

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	Useful Information

Problem	Cause/solution
I cannot make long distance	L Make sure that you have long distance
calls.	service.
*1 KX-TG6322/KX-TG6323/KX-TG6324

Caller ID

Problem	Cause/solution
Caller information is not	L You need to subscribe to Caller ID service.
displayed.	Contact your service provider/telephone
	company for details.
	L If your unit is connected to any additional
	telephone equipment such as a Caller ID box
	or cordless telephone line jack, plug the unit
	directly into the wall jack.
	L If you use a DSL/ADSL service, we
	recommend connecting a DSL/ADSL filter
	between the base unit and the telephone line
	jack. Contact your DSL/ADSL provider for
	details.
	L The name display service may not be
	available in some areas. Contact your service
	provider/telephone company for details.
	L Other telephone equipment may be interfering
	with this unit. Disconnect the other equipment
	and try again.
Caller information is displayed	L Depending on your service
late.	provider/telephone company, the unit may
	display the caller’s information at 2nd ring or
	later.
	L Move closer to the base unit.
The caller list/incoming phone	L The Caller ID number auto edit feature is
numbers are not edited	turned off. Turn it on and try again (page 24).
automatically.	L You need to call back the edited number to
	activate Caller ID number auto edit.
I cannot dial the phone number	L The phone number you dialed might have
edited in the caller list.	been edited incorrectly (for example, the long
	distance “1” or the area code is missing). Edit
	the phone number with another pattern (page
	30).
Time on the unit is shifted.	L Incorrect time information from incoming
	Caller ID changes the time. Set the time
	adjustment to off (page 25).

For assistance, please visit http://www.panasonic.com/help

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Contents Operating Instructions Preparation Caller ID ServiceVoice Mail Service IntroductionNotable differences between the models Product informationFeature differences Model No Answering system Intercom 6311 6312 6313 6324 Order number Accessory informationSupplied accessories Quantity Accessory itemSales and support information Additional/replacement accessoriesExpanding your phone system For your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceRoutine care EnvironmentBase unit ControlsHandset DisplayCharger During a power failureIf you subscribe to a DSL/ADSL service ConnectionsBattery installation and replacement Operation Operating time Battery chargeBattery level Battery icon Voice guidance language Symbols used in these operating instructionsSetting up the unit before use Display languageDate and time Dialing modeAnswering calls Making callsFlash Useful features during a callHold MuteCall share Temporary tone dialing for rotary/pulse service usersHandset clarity booster Finding and calling a phonebook entry Shared phonebookAdding entries Next Editing entriesErasing entries Chain dialMain menu Sub-menu Programmable settingsProgramming by scrolling through the display menus MenuSet answering Ring count*1 Feature Setting code System Code Programming using the direct commandsSet flash Programming Setting the start and end time Special instructions for programmable settingsNight mode AlarmRegistering a handset to a base unit Registering a unitCustomer support Operating additional handsetsRinger ID Using Caller ID serviceCaller ID features Caller listErasing all caller information Caller ID number auto edit featureEditing a caller’s phone number before calling back Erasing selected caller informationSave Storing caller information into the phonebookGreeting message Answering systemTurning the answering system on/off Listening to messages using the base unit Calling back Caller ID subscribers only Listening to messages using the handsetVoice guidance Remote operation Remote access codeUsing the answering system remotely Remote commandsSkipping the greeting message to leave a message Answering system settingsFor voice mail service subscribers Turning on the answering system remotelyMessage alert Caller’s recording timeVoice mail VM tone detection Voice mail serviceStoring the voice mail VM access number To erase the voice mail access numberListening to voice mail messages Turning VM tone detection on/off The default setting is OnAnswering an intercom call IntercomTransferring calls, conference calls Making an intercom callBase unit Locator Handset locatorTo establish a conference call Answering a transferred callWall mounting To remove the wall mounting adaptor Display message Cause/solution Error messagesProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Making/answering calls, intercom Problem Cause/solutionBattery recharge Problem Cause/solution Caller ID Problem Cause/solution Unit does not record new Liquid damage Problem Cause/solution When you ship the productFCC and other information Useful Information Energy Star FCC RF Exposure WarningSpecifications TTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty Limited Warranty Limits And Exclusions Index Page Page PNQX1003ZA CM1207PF0 Read this Operating InstructionsCall us at 1-800-211-PANA