Panasonic KX-TG6502, KX-TG6500 operating instructions Troubleshooting

Troubleshooting

Problem Cause & Remedy

The handset does not display the caller’s name and/or phone number.

•You need to subscribe to Caller ID.

•Other telephone equipment may be interfering with your phone. Disconnect it and try again.

•Other electrical appliances connected to the same outlet may be interfering with Caller ID.

•Telephone line noise may be affecting Caller ID.

•The caller requested not to send his/her Caller ID information (p. 41).

•If a call is being transferred to you, the Caller ID information will not be displayed.

•If a (separate) Caller ID box is connected between the base unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack.

•If the unit is connected to a telephone line with DSL service, the unit may not display caller’s name and/or phone number properly. We recommend connecting a noise filter (contact your DSL service provider) to the telephone line between the base unit and the telephone line jack.

The handset cannot	• The Caller ID Number Auto Edit feature is
automatically edit the Caller	turned off. Turn it on (p. 45) and try again.

List/incoming phone numbers. • You need to press [C], [s], or a line soft key

	(		) or (		) after editing the number.
		LINE1		LINE2
The handset display exits the	• Do not pause for over 60 seconds while
Caller List or phone book.	searching.
The Ringer/Message Alert	• The Message Alert is turned on and new
indicator flashes slowly when	messages have been recorded. Turn the
the handset is not ringing and	Message Alert off (p. 32) or listen to the new
in use.	messages (p. 73, 74, 80).
You cannot have a	• Make sure the optional headset is connected
conversation using the	properly (p. 87).
headset.	• If “SP-phone” is displayed on the handset,
	press [C] to switch to the headset.

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