Panasonic KXTG6845B, KX-TG6873B, KXTG6842B, KXTG6843B Caller ID/Talking Caller ID

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Useful Information

Caller ID/Talking Caller ID

Problem

Caller information is not displayed.

Caller information is displayed or announced late.

Caller information is not announced.

The caller list/incoming phone numbers are not edited automatically.

I cannot dial the phone number edited in the caller list.

Time on the unit has shifted.

Cause/solution

RYou must subscribe to Caller ID service. Contact your service provider/telephone company for details.

RIf your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.

RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

RThe name display service may not be available in some areas. Contact your service provider/

telephone company for details.

ROther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.

RDepending on your service provider/telephone company, the unit may display or announce the caller’s information at the 2nd ring or later.

RMove closer to the base unit.

RThe handset or base unit’s ringer volume is turned off. Adjust it (page 17, 28, 30).

RThe Talking Caller ID feature is turned off. Turn it on (page 28, 30).

RThe number of rings for the answering system is set to “2 rings” or “Toll saver”. Select a different setting (page 45).

RIf the base unit and another handset are having an intercom call, your handset does not announce caller information.

RThe Caller ID number auto edit feature is turned off. Turn it on and try again (page 29, 31).

RYou need to call back the edited number to activate Caller ID number auto edit.

RThe phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 37).

RIncorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 28).

For assistance, please visit http://www.panasonic.com/help

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Contents Thank you for purchasing a Panasonic product Digital Cordless Answering SystemTable of Contents Supplied accessories Accessory informationModel composition For KX-TG6872/KX-TG6873 Accessory item/Order number Quantity Supplied handset qty No. Accessory item Order numberHandset optional KX-TGA680 Additional/replacement accessoriesAccessory item Order number Expanding your phone systemFor your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceEnvironment Other informationRoutine care Specifications Connections Setting upBattery installation Battery chargingOperation Operating time Intelligent eco modeBattery level Icon Battery levelHandset ControlsBase unit Display Belt clipHandset display items Base unit display items Initial settingsDate and time Display languageVoice guidance language Dialing modeMaking calls Using the handsetUsing the base unit Adjusting the receiver or speaker volumeAnswering calls Useful features during a callFlash For call waiting or Call Waiting Caller ID service usersTemporary tone dialing for rotary/pulse service users MuteCall share Power back-up operationHandset noise reduction Handset equalizerWhen only 1 handset is registered Making calls during a power failureAnswering calls during a power failure Making a call using the shared phonebookMaking/Answering Calls Key Character GroupsCharacter table for entering names Erasing the character or numberEditing entries Finding and calling from a phonebook entryErasing entries Handset Mmenun a MbN Phonebook a Mselectn Base unit M N Chain dialErasing all entries Merasen a MbN Yes a MselectnSpeed dial Main menu Answering device Programmable settingsDisplay menu tree and direct command code table HandsetGreeting Record greeting*1 Settings Ring count*1 RingsPlay all msg Erase all msg.*1Ringer setting Ringer volume Alarm OnceTime adjustment*1, *3 Caller ID auto Manual Main menu Initial settingFirst ring *1 Voice mail Store VM access#*1Power failure Auto 0 Off Call block *1Base unit Code #680 Caller ID edit On OffChange language English Main menu Cust. Support OperationSpecial programming AlarmSilent mode Turning silent mode on/offFrom the caller list Handset Storing unwanted callersArea Setting the first ring for the call block listBlocking incoming calls without phone number Viewing/editing/erasing call block numbersAdditional handsets Registering a unitOperating additional units Registering a handset to the base unitCaller ID features Using Caller ID serviceTalking Caller ID Caller list Storing caller information to the phonebook Caller ID number auto edit featureErasing selected caller information Erasing all caller informationMsaven Memory capacity including your greeting message Answering systemTurning the answering system on/off Greeting messageListening to messages Using the base unitEditing the number before calling back Listening to messages using the handsetErasing all messages Calling back Caller ID subscribers onlyNew message alert by a call Advanced new message alerting featuresTurning on/off the new message alert setting Audible message alertUsing the answering system remotely Remote access codeRemote operation Turning on the answering system remotely Answering system settingsRemote commands Voice guidanceCaller’s recording time For voice mail service subscribersVoice mail VM tone detection Voice mail serviceStoring the voice mail VM access number To erase the voice mail access numberMMENUN#330 Listening to voice mail messagesMaking an intercom call IntercomHandset locator Transferring calls, conference callsTo establish a conference call Press Mconfn Answering a transferred callMbN Stop conference a To complete the transfer Press MZNCharger Wall mountingCause/solution Error messagesDisplay message Problem TroubleshootingProgrammable settings Battery rechargeMaking/answering calls, intercom Caller ID/Talking Caller ID Liquid damage Answering systemFCC and other information FCC RF Exposure Warning Compatible with Auricular Guía Rápida EspañolaUnidad base Correcto IncorrectoUnidad base Exit Idioma de la guía de voz Auricular Teclas de funciónTecla navegadora Auricular Idioma de la pantalla Auricular/Unidad baseAgregar Ent. Nueva s Selec Para escuchar todos los mensajes Contestador de llamadas Unidad baseSistema contestador de llamadas Auricular Para escuchar mensajes nuevosOr, contact us via the web at Customer servicesTTY users hearing or speech impaired users can call Limited Warranty Coverage Warranty For United States and Puerto RicoWhen you ship the product Limited Warranty Limits And ExclusionsIndex For your future reference Read troubleshooting page in the Operating InstructionsAttach your purchase receipt here