Panasonic KX-TG2340JX operating instructions Troubleshooting, Problem Cause & Remedy

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Troubleshooting

Problem Cause & Remedy

While programming or searching, the handset starts to ring and the program/ search stops.

•A call is coming in. To answer the call, press [C], [s] or [SP-PHONE]. Start again from the beginning after hanging up.

You cannot make an intercom/ outside call.

•If the handset or base unit is in use, you may not be able to make a call. Try again later.

•You cannot make an outside call when the Dial Lock is turned on. To cancel the mode, see page 48.

You cannot redial.	• If the last number dialed was more than
	48 digits long, the number will not be redialed
	correctly.
	• You cannot redial when the Dial Lock is
	turned on. To cancel the mode, see page 48.

The handset does not display the caller’s phone number.

•You need to subscribe to Caller ID.

•Other telephone equipment may be interfering with your phone. Disconnect it and try again.

•Other electrical appliances connected to the same outlet may be interfering with Caller ID.

•Telephone line noise may be affecting Caller ID.

•The caller requested not to send his/her Caller ID information (p. 25).

•If a call is being transferred to you, the Caller ID information will not be displayed.

•If a (separate) Caller ID box is connected between the base unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack.

•If the unit is connected to a telephone line with DSL service, the unit may not display caller’s phone number properly. We recommend connecting a noise filter (contact your DSL service provider) to the telephone line between the unit and the telephone line jack.

The handset and/or base unit does not announce the displayed caller’s name.

•The handset and/or base unit ringer volumes are turned off. Set to high, medium, or low (p. 16, 17).

•The Talking Caller ID feature is turned off. Turn it on (p. 27).

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