Uniden EXAI3985 manual Troubleshooting, Symptom

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Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom

The status LED won’t light when the handset is placed in the base unit.

The audio sounds weak and/or scratchy.

Can’t make or receive calls.

The handset doesn’t ring or receive a page.

Severe noise interference

The Caller ID/CIDCW does not display.

Suggestion

•Make sure the AC adapter is plugged into the base unit and wall outlet.

•Make sure the handset is properly seated in the base unit.

•Make sure the charging contacts on the handset and base unit are clean.

•Press delete/channel during a call to help eliminate background noise.

•Make sure that the base unit antenna is in a vertical position.

•Move the handset and/or base unit to a different location away from metal objects or appliances and try again.

•Make sure that you are not too far from the base.

•Check both ends of the base unit telephone line cord.

•Make sure the AC adapter is plugged into the base unit and wall outlet.

•Disconnect the AC adapter for a few minutes, then reconnect it.

•Reset the digital security code (See page 53).

•Make sure talk is pressed.

•The battery pack may be weak. Charge the battery on the base unit for 15 - 20 hours.

•The handset may be too far away from the base unit.

•Place the base unit away from appliances or metal objects.

•Reset the digital security code (See page 53).

•Keep the handset away from microwave ovens, computers, remote control toys, wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.

•Move to another location or turn off the source of interference.

•The handset was picked up before the second ring.

•The call was placed through a switch board.

•Call your local telephone company to verify your Caller ID service is current.

•Make sure that the CIDCW option is set to “CIDCW on” or “CIDCW options”.

A D D I T I O N A L I N F O R M A T I O N [ 57 ]

ADDITIONAL INFORMATION

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Contents Page Page Contents Explanation purposes FeaturesWelcome Flash Controls and FunctionsO N T R O L S a N D F U N C T I O N S Checking the Package Contents Choose the best location Setting up the PhoneDo the following steps Low battery alert Install the battery packBattery use time per charge Connect the base unit Press and hold flash/set until you hear a confirmation tone Choose the dialing modeBase Setting only Standard wall plate mounting Setting the handset retainer clip for wall mountingDirect wall mounting Use Or ª To move the pointer to the selection Setting Caller ID OptionsTo make your selections and a confirmation tone Or Cidcw Off depending upon the type of service to whichUse To move the pointer between Auto Talk On or You subscribe PressHandset ringer volume setting Handset Ringer Volume SetupHandset Ringer Tone Setting A confirmation tone will sound Distinctive Ringer SetupAppears Selecting a LanguageHandset Off the Base Making and Receiving CallsFrom the Handset From the Base Handset On the Base Call Waiting. See Adjusting Earpiece VolumeBase Volume Call WaitingRedialing a Call Redialing from Standby ModeRedial from Talk Mode From the Base Traveling Out-of-RangeKeypad to enter the name. Press With the handsetStore Name appears on Display. Then use the numberE M O R Y D I a L I N G With the Base Memory dialing from Standby Mode With the handsetMaking Calls with Memory Dialing Press talk . Talk Memory dialing from Talk ModeDisplay a programmed number while in memory location list Press , ª to scroll through memory locations To selectPress to move the pointer to Yes Editing a stored name, phone number or distinctive ringDeleting the stored data With the Base Way Conferencing When speaking on the handsetWhen speaking on the base Base. The handset beeps. If no answer, press Intercom/Page FeatureIntercom from the base to the handset Intercom from the handset to baseTo transfer from the base to the handset Call Transfer FeatureChain Dialing To transfer from the handset to the baseSelecting a Different Channel Tone Dialing Switch-overMute Handset/Base Caller ID When the Telephone RingsYou must subscribe to Caller ID service to use this feature Press caller id to return to standby When you answer the call, the display changes to TalkViewing the Caller ID Message List Deleting a Caller ID message When the pointer is at YesWhen the pointer is at No Deleting Information from the Caller ID ListTone sounds and all stored Caller ID messages are deleted Using the Caller ID ListDeleting all Caller ID names/numbers Calling a party from the Caller ID listStoring Caller ID messages in memory dialing Long distance calls and area code setting/cancellationName of the caller are displayed Using Caller ID on Call Waiting ServiceWhen a new incoming call arrives during your Current telephone call, the phone numberFor example Call Waiting Deluxe FeaturesIntegrated Answering Device Turning the Answering System On/Off Setting up your Answering SystemUsing the Menu Mode Choosing between the two outgoing messages Setting Your Outgoing Message GreetingPreset message Recording a personal outgoing message GreetingTo select the minute Setting the TimeSetting a Personal Security Code You hear the current ringer option High Setting the base ringer volumeAdjusting the speaker volume level Four timesSetting the Ring Time Selecting the message record time Announce only featurePlaying your messages Using your Answering SystemSkipping a message Repeating a messageVoice memo Deleting a messageTo stop recording, press or memo/rec Remote access away from homeRecording a conversation Command You may select a command from the following chartTurn on the answering system remotely Changing the Digital Security Code To remove the Face plate To attach the Face plate Headset InstallationChanging the Face Plate Maintenance Installing the BeltclipPower Failure Battery replacement and handlingSymptom TroubleshootingSymptom Suggestion AC Adapter Information Battery InformationGeneral Information Precautions Installation Considerations K, L IndexRemote Operation Card Remote access away from homeTask Key At Uniden, we’ll take care of you