Archos AV420 user manual Troubleshooting, USB Connection issues

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21 Troubleshooting

21.1USB Connection issues

Problem: I cannot get my AV400 to be recognized by the computer. Solutions:

•If you are running an operating system other than Windows® XP (Service Pack 1) with Windows Media® Player 10 or higher, the USB Port setting should be set to ‘Hard Drive’. Go to Setup > System > USB Port and set it to ‘Hard Drive’. Only Windows® XP (Service Pack 1) with Windows Media® Player 10 or higher will allow for the USB Port ‘Windows Device’ setting.

•Shut off and reboot the computer and the AV400 and then try connecting again in the preferred order mentioned in section 17.2.

•Only if using Windows 98SE, you must ﬁrst install the Windows98SE drivers found at the Archos web site (www.archos.com).

•If you installed the Windows 98SE driver on your Windows® XP, 2000, or ME edition, this could cause problems. Uninstall that driver and then reinstall the generic Windows® Mass Storage Device driver.

•If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with the AV400).

•If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from non-powered hubs.

•Do not connect to a USB port repeated through a keyboard.

•On old computers, the USB driver software on your computer may be out of date. Find your USB chipset type by going to My Computer > Properties > Device Driver > Universal Serial Bus (USB) Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or another. It is possible that you do not have the latest software drivers for these chipsets. For VIA updates, check out www.viaarena.com. For Intel check out www.intel.com. For SIS, uninstall the driver and reinstall the Windows default USB controller drivers.

•If using a laptop computer and a docking station, try connecting without the docking station.

•Macintosh® users must update to 10.2.4 or higher (OS X users).

•On older computers, make sure in your system BIOS the USB port is checked “ON” not “Off”. Usually this just happens on old machines.

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Contents AV420 Table of Contents Music Playing Music Files Technical Specifications Legal Archos Team Intro Ports, Buttons and Connections Multi-connect Adapter Shutting off the AV400 and Battery saving features Intro First Time UsagePlugging in the AC Adapter Turning on the AV400Changing the Interface Language Foreign Character SetsCharging the Batteries Hardware Reset Caring for the AV400Video Playing Video Files Setting a Bookmark Set Screen FormatDisplay Format Settings Resume FunctionNon Protected Internet Video Content Playing Video Files from the InternetPre-record Screen Setup Parameters During Recording Video Recording Video FilesSetting the Recording Parameters Resolution Where is the Recording Saved? Manually Setting the SchedulerCopy Protection Page Page Video Automated Yahoo! TV Recording Scheduler Page Video Setting the Infrared Emitter Code Part 1 Choose your Device, Brand and ModelPart 2 Testing the Emitter codes Channel. Example Set to 3 if you need to choose a channel Video Editing Video Files Page VIDEO-CreatingMPEG4videofileswithyourcomputer Installing the PC Software Using MPG4 Translator Select Source & Destination Files Target & Priority Music Playing Music Files Button ControlPlay Screen Icons Browsing through your Music LibraryPlaying Through your Stereo System Setting a Bookmark Music Putting Music onto your AV400 WMP9 WMP10 Transferring your CD collection to the AV400Installing Windows Media Player 9 WMP9 Copy the Installation folder and run the installerInstalling Windows Media Player 10 WMP10 Music Playlists Playing a PlaylistCreating a Playlist Saving a PlaylistAdding songs to a Playlist while listening to Music Recording Procedure Music Recording MusicCable Connections for Audio Recording Microphone Audio Editing Incremental RecordingPage Music Using iTunes with your AV400 Photo Viewing Photos Viewing PhotosViewing a slideshow Transferring photos to your AV400Page Browser Using the Browser Navigating the Directory StructureFile and Folder Operations Copying and Moving Files and Folders Using the Virtual Keyboard Connecting/Disconnecting* the AV400 to/from your PC Connecting the AV400USB Connection Type ‘Hard Drive’ or ‘Windows Device’ Windows XP If you have OS X, you must update to version Disconnecting the AV400 from your ComputerMacintosh Settings Sound SettingsPlay Mode Settings Sound ParametersClock Settings Display Settings Setting DescriptionPower Settings Can wake up to make a scheduled video recording System Settings Windows Device default, Hard driveTV control Download the UpdateAV400.AOS ﬁle Updating the AV400 Firmware Operating System OS‘Hard Drive’ or ‘Windows Device’? 20Technical Support Telephone SupportWorldwide Ofﬁces Troubleshooting USB Connection issuesCharging and Power issues 21.3 AV400 locks up freezes operation or StopsFile issues, corrupted data, formatting, and partitioning Computer locks-up freezes operation or StopsPage Quit all running applications Technical Specifications Archos Video AV400 seriesWarranty and Limited Liability LegalElectrostatic Discharge Copyright Notice