Altec Lansing Portable Speaker Docking Station Troubleshooting Symptom Possible Problem Solution

TROUBLESHOOTING

SYMPTOM	POSSIBLE PROBLEM	SOLUTION
No Power	Power isn’t turned on.	Slide Power switch to “On” position.
LED lit
		Plug the universal power supply into a wall outlet and plug the power supply
(AC Operation)	Universal power supply cord isn’t connected to a wall
	outlet and/or the power supply connector is not	connector into the power supply jack.
	plugged into the power supply jack on the back of
	the inMotion system.
	Surge protector (if used) isn’t powered on.	If the universal power supply cord is plugged into a surge protector, make
		sure the surge protector is switched on.
	Wall outlet is not functioning.	Plug another device into a wall outlet (same outlet) to confirm the outlet
		is working.
No Power LED	No batteries installed.	Install (4) AA batteries into the battery compartments located on the bottom
lit (Battery		of the inMotion system. Make sure the batteries are installed per the
Operation)		illustration in the battery compartments.
Power LED	Low batteries.	Replace batteries.
turns amber
No sound	Power isn’t turned on.	Verify the universal power supply cord is plugged into a wall outlet and the
from speakers		power supply jack.
		Verify batteries are installed if the universal power supply isn’t being used.
		Verify the Power button has been positioned to the “On” position and the
		LED is illuminated.
	Volume is set too low.	Press the volume “+” button to increase the volume.
		Check volume level on alternate audio source device and set at mid-level.
	iPod is not correctly seated into the docking station.	Remove iPod and re-seat it in the docking station.
	3.5mm stereo cable isn’t connected to audio source.	Connect 3.5mm stereo cable to the audio source. Make sure the signal cables
		are inserted firmly into the correct jacks.
	3.5mm stereo cable is connected to wrong output on	Make sure the 3.5mm stereo cable is connected and fully inserted in the
	audio source.	“line-out,” “audio-out,” or the headphone jack on your sound card or other
		audio source.
	Problem with audio source.	Test the speakers on another audio source by removing the 3.5mm stereo
		cable from the audio source and connecting it to the “line-out,” “audio-out”
		or the headphone jack of a different audio source (e.g., portable CD, cassette
		player or FM radio).
Crackling sound	Bad connection.	Check connection if iPod is in the docking station. Check connection of the
from speakers		3.5mm stereo cable. Make sure it is connected to “line-out,” “audio-out,”
		or the headphone jack on your sound card or other audio source — and NOT
		“speaker-out.”
	A problem with your audio source.	Unplug the 3.5mm stereo cable from the audio source. Then plug it into the
		headphone jack of an alternate source (e.g., Walkman, Discman or FM radio).
Crackling sound	Volume level in operating system is set too high.	Check the operating system volume level and decrease if necessary.
from speakers
(when connected
to PC or laptop)
Sound is	Volume level on inMotion system is set too high.	Decrease volume level.
distorted
	Sound source is distorted.	WAV and .MID files are often of poor quality; therefore distortion and noise
		are easily noticed with high-powered speakers. Try a different audio source
		such as a music CD.
Sound is	Volume level in operating system is set too high.	Check the operating system volume level and decrease if necessary.
distorted (when
connected to
PC or laptop)
Radio	Too close to a radio tower.	Move your speakers to see if the interference goes away. You may be able to
interference		purchase a shielded cable at your local electronics store.

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