CUSTOMER SATISFACTION and QUALITY ASSURANCE
Friedrich is a conscientious manufacturer, concerned about customer satisfaction, product quality, and controlling warranty costs. As an Authorized Service Provider you play a vital role in these areas. By adhering to the policies and procedures you provide us with vital information on each warranty repair you complete. This information is used to identify product failure trends, initiate corrective action, and improve product quality, thereby further reducing warranty expenses while increasing customer satisfaction levels.
CHARGES TO CUSTOMER
The customer/end user is not to be charged for any warranty repairs to correct defects in materials or workmanship in accordance with the specifi c warranty provisions outlined in the product’s warranty certifi cate.
FRIEDRICH AUTHORIZED PARTS DEPOTS
AAA Refrigeration Service | The Gabbert Company | Reeve Air Conditioning, Inc. |
1322 24th Street, Suite B | 6868 Ardmore | 2501 South Park Road |
Kenner, Louisiana 70062 | Houston, Texas 77054 | Hallandale, Florida 33009 |
Alamo Service Company 1450 North Flores Street San Antonio, Texas 78212
Johnstone Supply of Woodside
TECHNICAL SUPPORT CONTACT INFORMATION
FRIEDRICH AIR CONDITIONING CO.
10001 Reunion Place, Ste. 500, San Antonio, TX 78216
(210)
www.friedrich.com
Printed in the U.S.A.