Cisco Systems SN 5428 manual Obtaining Technical Assistance, Cisco TAC Website Opening a TAC Case

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Preface

Obtaining Technical Assistance

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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case

 

 

Cisco SN 5428 Storage Router Hardware Installation Guide

 

 

 

 

 

 

OL-4796-01

 

 

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Contents Cisco SN 5428 Storage Router Hardware Installation Guide Page Cisco SN 5428 Storage Router Hardware Installation Guide Page N T E N T S Front-Panel LEDs Cable and Port Pinouts B-1 Viii Organization AudienceThis document uses the following conventions ConventionsObtaining Documentation Related DocumentationCisco.com Ordering Documentation Documentation CD-ROMDocumentation Feedback Cisco TAC Website Opening a TAC Case Obtaining Technical AssistanceTAC Case Priority Definitions Obtaining Additional Publications and Information Xvi Product Overview SN 5428 Storage Router Chassis SN 5428 Basic DescriptionSN 5428 Storage Router Ports Port DescriptionsConsole Port Gigabit Ethernet Ports10/100 Ethernet Management Port 10/100 Ethernet HA PortFibre Channel Ports Front-Panel LEDsLED Mgmt ACT Chassis Airflow Fan AssemblyPower connector Power SupplyOL-4796-01 Installing the SN 5428 Storage Router Read Safety Notices Installing the SN 5428 Storage Router Read Safety Notices OL-4796-01 Site Planning Installing on a Table or a Shelf Installing the SN 5428 ChassisRack-Mounting the SN 5428 Storage Router Removing the Front Screws from the Sides Installing the Chassis in the Rack Cable guide screw Attaching the Optional Cable GuideInstalling SFP Modules MT-RJ Fiber-Optic Connector and SFP Module SFP Product Number Connector Type Port Usage Mylar Tab SFP Module Mylar Tab SFP ModulesInserting a Mylar Tab SFP Module 10 Actuator/Button SFP Module Actuator/Button SFP Modules12 Removing an Actuator/Button SFP Module from a Port 13 Bale Clasp SFP Module Bale Clasp SFP Modules15 Removing a Bale Clasp SFP Module with Your Index Finger Connecting to Gigabit Ethernet and Fibre Channel Ports OL-4796-01 Connecting to a Fibre Channel Port Connecting to a Gigabit Ethernet Port17 Connecting to the 10/100 Management and HA Ports Connecting to the 10/100 Ethernet Management and HA PortsStop Bits Flow Control Connecting to the Console Port18 Connecting the Console Cable Connecting Power19 Power Set to Off Verifying Start-up Operations Verifying InstallationVerify That Fibre Channel Connections Are Operational Verify That Network Connections Are OperationalWhere to Go Next OL-4796-01 Solving Problems at the Component Level TroubleshootingIdentifying Startup Problems Troubleshooting the Power Supply Troubleshooting a Connection to a Gigabit Ethernet Port Troubleshooting a Network or Fibre Channel Port ConnectionTroubleshooting Troubleshooting a Connection to a Fibre Channel Port Contacting Customer Service OL-4796-01 Technical Specifications Fuse F1 rating Gigabit and Fibre Channel Ports Cable and Port Pinouts850 62.5 0625 300 m 125 150 m 50.0 500 m Figure B-1 Straight-Through Cables 10/100 Ethernet Management and HA PortsConsole Port Pin Signal Direction DescriptionRTS OL-4796-01 Numerics IN-2 IN-3 IN-4
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