Cisco Systems SN 5428 manual Troubleshooting, Solving Problems at the Component Level

Page 57

C H A P T E R 3

Troubleshooting

This chapter provides troubleshooting procedures for problems encountered during installation and consists of the following sections:

Solving Problems at the Component Level, page 3-1

Identifying Startup Problems, page 3-2

Troubleshooting the Power Supply, page 3-3

Troubleshooting a Network or Fibre Channel Port Connection, page 3-4

Contacting Customer Service, page 3-7

Solving Problems at the Component Level

The key to success when troubleshooting the SN 5428 Storage Router is to isolate the problem to a specific storage router component. The first step is to compare what the SN 5428 Storage Router is doing to what it should be doing. Because a startup problem is usually attributed to a single component, it is more efficient to isolate the problem to a subsystem rather than troubleshoot each separate component in the storage router.

The SN 5428 Storage Router chassis consists of the following subsystems:

The power supply operates whenever system power is on (see the “Troubleshooting the Power Supply” section on page 3-3).

 

 

Cisco SN 5428 Storage Router Hardware Installation Guide

 

 

 

 

 

 

OL-4796-01

 

 

3-1

 

 

 

Image 57
Contents Cisco SN 5428 Storage Router Hardware Installation Guide Page Cisco SN 5428 Storage Router Hardware Installation Guide Page N T E N T S Front-Panel LEDs Cable and Port Pinouts B-1 Viii Organization AudienceThis document uses the following conventions ConventionsRelated Documentation Obtaining DocumentationCisco.com Documentation CD-ROM Ordering DocumentationDocumentation Feedback Cisco TAC Website Opening a TAC Case Obtaining Technical AssistanceTAC Case Priority Definitions Obtaining Additional Publications and Information Xvi Product Overview SN 5428 Storage Router Chassis SN 5428 Basic DescriptionSN 5428 Storage Router Ports Port DescriptionsConsole Port Gigabit Ethernet Ports10/100 Ethernet Management Port 10/100 Ethernet HA PortFibre Channel Ports Front-Panel LEDsLED Mgmt ACT Chassis Airflow Fan AssemblyPower connector Power SupplyOL-4796-01 Installing the SN 5428 Storage Router Read Safety Notices Installing the SN 5428 Storage Router Read Safety Notices OL-4796-01 Site Planning Installing on a Table or a Shelf Installing the SN 5428 ChassisRack-Mounting the SN 5428 Storage Router Removing the Front Screws from the Sides Installing the Chassis in the Rack Cable guide screw Attaching the Optional Cable GuideInstalling SFP Modules MT-RJ Fiber-Optic Connector and SFP Module SFP Product Number Connector Type Port Usage Mylar Tab SFP Module Mylar Tab SFP ModulesInserting a Mylar Tab SFP Module 10 Actuator/Button SFP Module Actuator/Button SFP Modules12 Removing an Actuator/Button SFP Module from a Port 13 Bale Clasp SFP Module Bale Clasp SFP Modules15 Removing a Bale Clasp SFP Module with Your Index Finger Connecting to Gigabit Ethernet and Fibre Channel Ports OL-4796-01 Connecting to a Fibre Channel Port Connecting to a Gigabit Ethernet Port17 Connecting to the 10/100 Management and HA Ports Connecting to the 10/100 Ethernet Management and HA PortsStop Bits Flow Control Connecting to the Console Port18 Connecting the Console Cable Connecting Power19 Power Set to Off Verifying Start-up Operations Verifying InstallationVerify That Fibre Channel Connections Are Operational Verify That Network Connections Are OperationalWhere to Go Next OL-4796-01 Solving Problems at the Component Level TroubleshootingIdentifying Startup Problems Troubleshooting the Power Supply Troubleshooting a Connection to a Gigabit Ethernet Port Troubleshooting a Network or Fibre Channel Port ConnectionTroubleshooting Troubleshooting a Connection to a Fibre Channel Port Contacting Customer Service OL-4796-01 Technical Specifications Fuse F1 rating Gigabit and Fibre Channel Ports Cable and Port Pinouts850 62.5 0625 300 m 125 150 m 50.0 500 m Figure B-1 Straight-Through Cables 10/100 Ethernet Management and HA PortsConsole Port Pin Signal Direction DescriptionRTS OL-4796-01 Numerics IN-2 IN-3 IN-4
Related manuals
Manual 16 pages 39.84 Kb