Cisco Systems SN 5428 manual Contacting Customer Service

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Chapter 3 Troubleshooting

Contacting Customer Service

Contacting Customer Service

If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a customer service representative for assistance and further instructions. Before you call, have the following information ready to help your service representative assist you as quickly as possible:

•Date you received the SN 5428 Storage Router

•Chassis serial number (located on the upper-right label on the rear panel of the chassis)

•Type of software and release number

•Maintenance agreement or warranty information

•Brief description of the problem

•Brief explanation of the steps you have taken to isolate and resolve the problem

		Cisco SN 5428 Storage Router Hardware Installation Guide
		Cisco SN 5428 Storage Router Hardware Installation Guide
	OL-4796-01			3-7
	OL-4796-01			3-7

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Contents Cisco SN 5428 Storage Router Hardware Installation Guide Page Cisco SN 5428 Storage Router Hardware Installation Guide Page N T E N T S Front-Panel LEDs Cable and Port Pinouts B-1 Viii Organization AudienceThis document uses the following conventions ConventionsRelated Documentation Obtaining DocumentationCisco.com Documentation CD-ROM Ordering DocumentationDocumentation Feedback Cisco TAC Website Opening a TAC Case Obtaining Technical AssistanceTAC Case Priority Definitions Obtaining Additional Publications and Information Xvi Product Overview SN 5428 Storage Router Chassis SN 5428 Basic DescriptionSN 5428 Storage Router Ports Port Descriptions10/100 Ethernet HA Port Gigabit Ethernet PortsConsole Port 10/100 Ethernet Management PortFibre Channel Ports Front-Panel LEDsLED Mgmt ACT Chassis Airflow Fan AssemblyPower connector Power SupplyOL-4796-01 Installing the SN 5428 Storage Router Read Safety Notices Installing the SN 5428 Storage Router Read Safety Notices OL-4796-01 Site Planning Installing on a Table or a Shelf Installing the SN 5428 ChassisRack-Mounting the SN 5428 Storage Router Removing the Front Screws from the Sides Installing the Chassis in the Rack Cable guide screw Attaching the Optional Cable GuideInstalling SFP Modules MT-RJ Fiber-Optic Connector and SFP Module SFP Product Number Connector Type Port Usage Mylar Tab SFP Module Mylar Tab SFP ModulesInserting a Mylar Tab SFP Module 10 Actuator/Button SFP Module Actuator/Button SFP Modules12 Removing an Actuator/Button SFP Module from a Port 13 Bale Clasp SFP Module Bale Clasp SFP Modules15 Removing a Bale Clasp SFP Module with Your Index Finger Connecting to Gigabit Ethernet and Fibre Channel Ports OL-4796-01 Connecting to a Fibre Channel Port Connecting to a Gigabit Ethernet Port17 Connecting to the 10/100 Management and HA Ports Connecting to the 10/100 Ethernet Management and HA PortsStop Bits Flow Control Connecting to the Console Port18 Connecting the Console Cable Connecting Power19 Power Set to Off Verifying Start-up Operations Verifying InstallationVerify That Fibre Channel Connections Are Operational Verify That Network Connections Are OperationalWhere to Go Next OL-4796-01 Solving Problems at the Component Level TroubleshootingIdentifying Startup Problems Troubleshooting the Power Supply Troubleshooting a Connection to a Gigabit Ethernet Port Troubleshooting a Network or Fibre Channel Port ConnectionTroubleshooting Troubleshooting a Connection to a Fibre Channel Port Contacting Customer Service OL-4796-01 Technical Specifications Fuse F1 rating Gigabit and Fibre Channel Ports Cable and Port Pinouts850 62.5 0625 300 m 125 150 m 50.0 500 m Figure B-1 Straight-Through Cables 10/100 Ethernet Management and HA PortsConsole Port Pin Signal Direction DescriptionRTS OL-4796-01 Numerics IN-2 IN-3 IN-4

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