Cisco Systems SN 5428 manual Troubleshooting

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Chapter 3 Troubleshooting

Troubleshooting a Network or Fibre Channel Port Connection

Step 3 Replace the SFP module.

If the LINK LED turns on, the problem was the SFP module.

If the LINK LED remains off, contact a customer service representative for instructions.

Troubleshooting a Connection to a 10/100 Ethernet Management or 10/100 Ethernet HA Port

A bad connection to the 10/100 Ethernet Management or the 10/100 Ethernet HA port (MGMT 10/100 or HA 10/100) is indicated by the ACT LED not being on. If the ACT LED is not on, follow these steps to help isolate the problem:

Step 1 Check to make sure that the cable is connected properly and in good operating condition.

Verify that the cable is the correct type of cable. (See Appendix B, “Cable and Port Pinouts”.)

Disconnect and connect both ends of the cable. If the ACT LED turns on, then the cable was not connected properly.

If the ACT LED remains off, replace the cable. If the ACT LED turns on, then the cable was defective.

If the ACT LED remains off, the cable is most likely not the problem. Continue to the next step.

Step 2 Check the external end system, switch, or router to which the port is connected.

If the external end system, switch, or router is operating properly, continue to the next step.

If the external end system, switch, or router is not operating properly, then correct the problem. If the ACT LED turns on, then the problem was with the external end system, switch, or router.

If the ACT LED remains off, contact a customer service representative for instructions.

 

 

Cisco SN 5428 Storage Router Hardware Installation Guide

 

 

 

 

 

 

OL-4796-01

 

 

3-5

 

 

 

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Contents Cisco SN 5428 Storage Router Hardware Installation Guide Page Cisco SN 5428 Storage Router Hardware Installation Guide Page N T E N T S Front-Panel LEDs Cable and Port Pinouts B-1 Viii Organization AudienceThis document uses the following conventions ConventionsObtaining Documentation Related DocumentationCisco.com Ordering Documentation Documentation CD-ROMDocumentation Feedback Cisco TAC Website Opening a TAC Case Obtaining Technical AssistanceTAC Case Priority Definitions Obtaining Additional Publications and Information Xvi Product Overview SN 5428 Storage Router Chassis SN 5428 Basic DescriptionSN 5428 Storage Router Ports Port DescriptionsConsole Port Gigabit Ethernet Ports10/100 Ethernet Management Port 10/100 Ethernet HA PortFibre Channel Ports Front-Panel LEDsLED Mgmt ACT Chassis Airflow Fan AssemblyPower connector Power SupplyOL-4796-01 Installing the SN 5428 Storage Router Read Safety Notices Installing the SN 5428 Storage Router Read Safety Notices OL-4796-01 Site Planning Installing on a Table or a Shelf Installing the SN 5428 ChassisRack-Mounting the SN 5428 Storage Router Removing the Front Screws from the Sides Installing the Chassis in the Rack Cable guide screw Attaching the Optional Cable GuideInstalling SFP Modules MT-RJ Fiber-Optic Connector and SFP Module SFP Product Number Connector Type Port Usage Mylar Tab SFP Module Mylar Tab SFP ModulesInserting a Mylar Tab SFP Module 10 Actuator/Button SFP Module Actuator/Button SFP Modules12 Removing an Actuator/Button SFP Module from a Port 13 Bale Clasp SFP Module Bale Clasp SFP Modules15 Removing a Bale Clasp SFP Module with Your Index Finger Connecting to Gigabit Ethernet and Fibre Channel Ports OL-4796-01 Connecting to a Fibre Channel Port Connecting to a Gigabit Ethernet Port17 Connecting to the 10/100 Management and HA Ports Connecting to the 10/100 Ethernet Management and HA PortsStop Bits Flow Control Connecting to the Console Port18 Connecting the Console Cable Connecting Power19 Power Set to Off Verifying Start-up Operations Verifying InstallationVerify That Fibre Channel Connections Are Operational Verify That Network Connections Are OperationalWhere to Go Next OL-4796-01 Solving Problems at the Component Level TroubleshootingIdentifying Startup Problems Troubleshooting the Power Supply Troubleshooting a Connection to a Gigabit Ethernet Port Troubleshooting a Network or Fibre Channel Port ConnectionTroubleshooting Troubleshooting a Connection to a Fibre Channel Port Contacting Customer Service OL-4796-01 Technical Specifications Fuse F1 rating Gigabit and Fibre Channel Ports Cable and Port Pinouts850 62.5 0625 300 m 125 150 m 50.0 500 m Figure B-1 Straight-Through Cables 10/100 Ethernet Management and HA PortsConsole Port Pin Signal Direction DescriptionRTS OL-4796-01 Numerics IN-2 IN-3 IN-4
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