Multi-Tech Systems MMV1600 owner manual Service, Warranty and Tech Support

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Chapter 8- Service, Warranty and Tech Support

Chapter 8 provides instructions on getting service for the MultiMux at the factory, a statement of the limited warranty, information about our user bulletin board service, and space for recording information about your multiplexer prior to calling Multi-Tech's Technical Support.

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Contents MultiMux Page MultiMux #MMV1600C #MMV3200C Record of Revisions RevisionDescriptionTable of Contents Commands Operating Procedures Troubleshooting Service, Warranty and Tech SupportTables AboutThisManual Service, Warranty and Tech Support 1.1 Statistical Multiplexing BackgroundDescription of Statistical Multiplexing Communications Product DescriptionMultiMux MMV1600/3200 Series Block Diagram Page System Features Voice/Fax NetworkingDual Composite Links Dynamic Load BalanceChannel Switching Command ModemDiagnostics Parameter MemorySynchronous Data Channel Dynamic BufferingResponse Time Control FCC Regulations for Telephone Line Interconnection DOC Terminal EquipmentAU7USA-18883-DE-N DSU AU7USA-20328-MD-ESpecifications Async Data Channels System ControlComposite Link Internal DSUVoice Channels Electrical/PhysicalCompatibility DtmfConfiguration Description Model DescriptionConfiguration Configuration 1 Composite Link Configuration Configuration 1 Local Site Channel ParametersConfiguration 1 Remote Site Channel Parameters Configuration 2 Composite Link Configuration Remote Site Configuration 3 Remote Site 2 Channel Parameters Configuration 3 Local Site Channel ParametersConfiguration 3 Remote Site 1 Channel Parameters Configuration 4 FXO to FXS Configuration 4 Local Site Voice/Fax Channel ParametersConfiguration 4 Remote Site Voice/Fax Channel Parameters Configuration 5 E&M Configuration 5 Local site Voice/Fax Channel Parameters Configuration 5 Remote Site Voice/Fax Channel ParametersConfiguration 6 FXS to FXS Configuration 6 Local Site Voice/Fax Channel Parameters Configuration 6 Remote Site Voice/Fax Channel ParametersRemote Site Configuration 7 Local Site Voice/Fax Channel Parameters Configuration 7 Remote Site Voice/Fax Channel ParametersConfiguration 8 LAN to LAN Page InstallationProcedure Cabling ProcedureStepProcedure External Modem/DSU with RS232C InterfaceStep Procedure V.35 InterfaceSync Data Channel Port B only Async ChannelComposite Link Cabling Configuration Procedure Supervisory ConsoleCommand Modem Step Procedure Async Channels Step Procedure Voice/Fax ChannelsPage ATC1B4800P1F1E0 Command SummaryType Command Description SNGA..H $DSUACL$DSUBCL $DSUASP#MA CommandDescriptionGeneral Commands H command menu is as follows General Help Store NewParameters HelpH4 menu is as follows H5 menu is as followsH6 menu is as follows H7 menu is as followsChannel Parameter Commands ENQ/ACK DTRMLA/B/D SB1 SB2Composite Link Speed and Clocking Commands $DSUCL$DSUSP $ MuxacliAdditional Composite Link Commands $MUXBRetransmit Timer List CompositeReport #RBxxxxxVoice/Fax Channel Commands Command Level Wire Silence SuppressionLocal Interface ATV1/2LIFXOTest Commands ATV1/2LIFXSLATV1/2RIFXO ATV1/2RIFXSGT12 Command Modem CommandsT11 MultiMuxOperatingProcedures MultiMux Operating ProceduresConfiguration of Port a Composite Link Configuration of Port B Composite LinkConfiguration of Port B Sync Data Voice/Fax Operating Procedures Voice/Fax Operating ProceduresCommand Modem Access on Command Modem Operating ProceduresCommand Modem Operating Procedures Command modem operation and put ImportanceofCompositeStatistics IntroductionTestCables TroubleshootingGuideData Troubleshooting Guide RD LED on RD OFF Voice/Fax Troubleshooting Guide Voice/fax channelCannot communicate Local Loop Test #4 ChannelDeviceTestingChannel Device Testing Procedure Remote Digital Loop Test #5 DSUandCommunicationsLineTestingDSU and Communications Line Testing Procedure Watch DOG Test Passed MultiMuxFunctionalTestingProceduresMultiMux Functional Testing Procedures VOICE/FAX Loopback Test #12 Voice/FaxChannelTestingVoice/Fax Channel Testing Procedure SyncDataChannelTesting Sync Data Channel Testing ProcedureService, Warranty and Tech Support Repair Procedures for International Distributors Ascii Character Code/Hex/Decimal Conversion Chart AppendixASignal Information Negative Positive Appendix BCabling Diagrams Appendix CCommand Port Cables DCE to DTE cablingComposite Link Cabling RJ48 Cabling for Internal DSU RJ45 Spade Lug Wire Color Function Voice/Fax Channel ConnectorsDescription FXO Description FXS Description I-V Voice/Fax Channel CableCommand Name Default Answer aRepeat LastATH1 ATH0ATO ATQ1ATD5551212R RegisterRead or WriteConfiguration displays View ActiveUser Profiles Store ActiveATX2 ATX0ATX1 Command Execution Mode WhileReturning to After DialAppendix E Table E-1. LED IndicatorsIndicator Description FCR LED Indicators DescriptionBack Panel ON/OFF Switch Power ConnectorBPS Modem DIAL-UP Line Connector Command Port TERMINAL/PC ConnectorVOICE/FAX Channel 2 FXS Connector VOICE/FAX Channel 2 FXO ConnectorVOICE/FAX Channel 1 E&M Connector VOICE/FAX Channel 1 FXS ConnectorChannel # Channel Board Number of Channels SwitchRS232C/V.35 Shunt Appendix F Flow Control BackgroundOff Printer pacing and Flow Control Glossary of Terms Page Format Page Parameter Page Page Symbols DOC DSULads External Composite LinkFXO FXS List Channel Parameters Command Load DSU Factory Defaults CommandMultiMux Functional Testing Procedure Link ProtocolPDN PstnREN RJ48SStdm Stop Bit Command SB1-SB2Transmit XMT Indicator Voice/Fax Channel Testing Procedure Voice/Fax Input Level Gain CommandWord Length Select Command WL5-8 Voice/Fax Channels