Ciprico 21021625 B manual Customer Support, Customer Service

Customer Support

For customer support within the United States, call 1-877-CIPRICO (1-877-247-7426), 8:00 am to 5:00 pm, CST, Monday through Friday. Then choose Option 2. After hours, Ciprico Support is on standby and will respond to customers as soon as possible. For customer support outside of the United States, call 01-763-551-4000, 8:00 am to 5:00 pm, United States CST, Monday through Friday. E-mail customer support at support@ciprico.com.

Customer Service

The following table lists Ciprico service options.

Service	Explanation
Hot Spares	Overnight replacement of failed parts. Currently available only
	in U.S. and Europe.
Hot Spares 8	Same-day (8 hour) replacement of failed parts. Currently
	available only in U.S.
Hot Spares 4	Same-day (4 hour) replacement of failed parts. Currently
	available only in U.S.
Safety Net Lite	On-site Ciprico spare parts; two of three sub-assemblies.
	Overnight replacement.
Safety Net	On-site Ciprico spare parts; full complement of sub-
	assemblies. Overnight replacement.
Spare purchase with	Customer purchases own spare parts. Hot Spares assures
Hot Spares	overnight replacement of failed parts. Currently available only
	in U.S. and Europe.
Advantage Support	Customized program for the large user. On-site Ciprico spare
	parts.
On-site Support	Full service, on-site, rapid support solutions. Currently
	available only within some areas of the U.S.
Warranty	3-year warranty.
	Table 1: Ciprico Service Options

For more details on customer service programs, go to www.ciprico.com/service.html or contact your local Ciprico sales manager or Ciprico Inside Sales at 763-551-4000.

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