Ciprico 21021625 B manual Customer Support, Customer Service

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Customer Support

For customer support within the United States, call 1-877-CIPRICO (1-877-247-7426), 8:00 am to 5:00 pm, CST, Monday through Friday. Then choose Option 2. After hours, Ciprico Support is on standby and will respond to customers as soon as possible. For customer support outside of the United States, call 01-763-551-4000, 8:00 am to 5:00 pm, United States CST, Monday through Friday. E-mail customer support at support@ciprico.com.

Customer Service

The following table lists Ciprico service options.

Service

Explanation

 

 

Hot Spares

Overnight replacement of failed parts. Currently available only

 

in U.S. and Europe.

 

 

Hot Spares 8

Same-day (8 hour) replacement of failed parts. Currently

 

available only in U.S.

 

 

Hot Spares 4

Same-day (4 hour) replacement of failed parts. Currently

 

available only in U.S.

 

 

Safety Net Lite

On-site Ciprico spare parts; two of three sub-assemblies.

 

Overnight replacement.

 

 

Safety Net

On-site Ciprico spare parts; full complement of sub-

 

assemblies. Overnight replacement.

 

 

Spare purchase with

Customer purchases own spare parts. Hot Spares assures

Hot Spares

overnight replacement of failed parts. Currently available only

 

in U.S. and Europe.

 

 

Advantage Support

Customized program for the large user. On-site Ciprico spare

 

parts.

 

 

On-site Support

Full service, on-site, rapid support solutions. Currently

 

available only within some areas of the U.S.

 

 

Warranty

3-year warranty.

 

 

 

Table 1: Ciprico Service Options

For more details on customer service programs, go to www.ciprico.com/service.html or contact your local Ciprico sales manager or Ciprico Inside Sales at 763-551-4000.

2FibreSTORE RAID System: Rack Installation Guide

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Contents
Table of Contents RAID SystemCustomer Service Customer SupportChapter Introduction Back View of FibreSTORE RAID Rack Front View of FibreSTORE RAID Rack Supported Rack Configurations Configuration for One RAID System AAMK36AConfiguration for Two RAID Systems AAMK36A2 Configuration for Three RAID Systems AAMK36A3Configuration for Four RAID Systems AAMK36A4 AAMK36A4 Rack ConfigurationSafety Considerations Preparing the Installation Site WeightInstalling in a Ciprico Rack Overview Preparing the Rack Installing a Cache Retention Unit CRU Installing a CRUCRU Screwed into the Rack Installing a Disk Enclosure Removing Enclosure Slide Rails from the RackRemoving Enclosure Slide Rail from Stationary Flange Mount Installing a Disk Enclosure in the Rack Lifting Disk Enclosure and Aligning Enclosure slidesAdjusting Lock Buttons on Slide Installing a Controller Enclosure Attaching Controller Enclosure Support AnglesInstalling Support Angles Installing Mounting Brackets Putting on the Filler Panels Putting on Filler PanelsFibreSTORE RAID System Rack Installation Guide Chapter Installing in a Generic Rack Installing the Cache Retention Unit CRU Installing Slide Rails on a Disk Enclosure Generic Disk Enclosure Installation Kit SlidesDisk Enclosure Rack Mount Components Installing the Stationary Flange Mount in the Rack Stationary Flange Mount Slide AssemblyInstalling Disk Enclosures into a Rack Aligning Disk Enclosure SlidesReleasing Lock Buttons on Enclosure Slide Releasing Disk Enclosure Front Lock Button Installing the Controller Enclosure Attaching Mounting and Support BracketsInstalling Controller Enclosure Support Brackets Installing the Controller Enclosure FCC Radio Frequency Interference Statement
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