Cisco Systems PRP-1=, PRP-1/R=, PRP-2=, PRP-2/R= manual Submitting a Service Request

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Obtaining Technical Assistance

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended

	Performance Route Processor Installation and Configuration Guide
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Contents Document Contents Router Information Important InformationSupported Platforms Cisco IOS Software Requirements PRP RedundancyHardware Revision Requirements Output from a later software release would be as followsProduct Overview Related DocumentationPRP Functions Shows the front panel view of the PRP-2PRP Components Cisco IOS Software Storage PRP Hardware Components PRP-1 Horizontal Orientation PRP-2 Horizontal Orientation Type Size Quantity Description Location Program boot imageMB fixed Secondary CPU cache memory functions Sdram Flash Memory PRP LEDsStatus LEDs Following LEDs are used on the PRPCisco IOS System Error Messages publications Display LEDsSoft Reset Switch Flash Disk SlotsEthernet Ports Asynchronous Serial PortsHard Disk Drive Safety Guidelines Preparing for InstallationCompact Flash Disk Preventing Electrostatic Discharge Required Tools and Equipment Removing and Installing a PRPWorking with Electrical Equipment Removing a PRP Illustrates the PRP installed in a chassis Ejector LeversShows the ejector levers in detail Installing a PRP Removing and Installing a PRP Checking the Installation PRP Boot ProcessStarting the System and Observing Initial Conditions Rommon for this PRP is enabled and recognized by the system Cisco IOS is enabled and this PRP is the active PRPCisco IOS is enabled and this PRP is in standby mode LED Display DescriptionChecking the Installation Checking the Installation Verifying Interface Status Upgrading to the PRP ETH BitsUpgrading to the PRP Without Rebooting the Router Router# show redundancyRouter# dir disk1 SSO or RPR+ mode because the RPs are running the same image Is correct, continue with StepAnother disk or at another location Prompted to abort the copy, type nUpgrading to the PRP Upgrading to the PRP Upgrading to the PRP Upgrading to the PRP Upgrading to the PRP With Rebooting the Router Verify the disk contents using the dir disk1 commandUpgrading to the PRP Use the command upgrade rom-monitor slot rp-slot Differentiating Between PRP-1 and PRP-2 0x10Configuring an Ethernet Interface Configuring Interfaces on the PRPEthernet Interface Receptacles, Cables, and Pinouts RJ-45 receptacle Category 5 UTP cable with plug Ethernet Port Pin Signal Description Crossover Cable Pinout for Connecting Two PRPsParameter RJ-45 Lists Ieee 802.3u physical characteristics for 100BASE-TXParameter Ethernet Interface Cable Connection Procedure Configuring the Ethernet Interfaces Using the Ethernet Port on the PRPUsing Configuration Mode to Configure an Ethernet Interface Configuring the Console Interface Console and Auxiliary Port Connections Configuring the Auxiliary Interface Signal Input/Output DescriptionUnderstanding the Software Configuration Register Description of the Software Configuration RegisterAdditional Configuration and Maintenance Tasks Defines the bits in the software configuration register Bit Number Hexadecimal Value Meaning/FunctionBoot Field Meaning Boot Field SettingsDescribed in Table Configuring the Software Configuration Register Command PurposeBits in the Software Configuration Register Action/Filename BitData Transmission Rate bps Address net host9600 4800 1200 2400 Using Flash Disks in the PRP About Flash DisksRemoving and Installing a Flash Disk in the PRP Product NumberInstalling and Removing a Flash Disk Installing a Flash Disk Working with Flash DisksBooting from a Flash Disk Boots the named file from the Flash disk in slotRemoving and Installing a Compact Flash Disk Removing the CF from the PRP-2 BoardRemoving and Installing a Hard Disk Drive Installing the Hard Disk Drive Recovering a Lost Password Initialize the router by entering the i command as follows Step Upgrading PRP Memory Locations of PRP Components and Memory GB Dimm U15 512 MB MB Dimm U15 MEM-PRP-512= MB DIMMs U15 and U18GB DIMMs U15 and U18 Removing a Dimm Cisco Product Number Dimm Modules Sdram Dimm SocketsDimm Socket with Dual Release Levers Installing a Dimm Handling a Dimm Regulatory, Compliance, and Safety Information Checking the Dimm InstallationElectromagnetic Compatibility Regulatory Statements Translated Safety Warnings and Agency ApprovalsFCC Class a Compliance Canada Europe EURegulatory, Compliance, and Safety Information Vcci Class a Notice for Japan Class a Notice for Korea Cisco.com Obtaining DocumentationProduct Documentation DVD Cisco Product Security Overview Documentation FeedbackOrdering Documentation Reporting Security Problems in Cisco Products For emergencies only security-alert@cisco.comObtaining Technical Assistance Product Alerts and Field NoticesCisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Obtaining Additional Publications and Information OL-11656-01