Troubleshooting chart
HT-SB500
Many potential problems can be resolved by the owner without calling a service technician.
If something is wrong with this product, check the following before calling your authorised SHARP dealer or service centre.
General
Symptom |
|
| Possible cause |
No sound is heard. |
| Is the input signal (selection) set | |
|
|
| properly? |
|
|
| Is the volume level set to “0”? |
|
|
| Is muting activated? |
Noise is heard during | Move the speaker away from any | ||
playback. |
|
| computers or mobile phones. |
|
|
|
|
When a button is |
|
| Set this speaker to the |
pressed, the speaker | and then turn it back on. | ||
does not respond. |
|
| |
The power is not turned | Is the speaker unplugged? (Refer to | ||
on. |
|
| page 13) |
|
|
| The protection circuit may be |
|
|
| activated. Unplug and plug in the |
|
|
| power lead again after 5 minutes or |
|
|
| more. |
The information | is | not | Is the unit set to “Dimmer display off” |
displayed even | if | the | mode? |
unit is turned on. |
|
|
|
Remote control
Symptom | Possible cause |
The remote control does | Is the battery polarity correct? |
not operate properly. | Is the battery dead? |
| Is the distance or angle incorrect? |
| Are there any obstructions in front of the |
| speaker? |
| Is there a strong light shining on the |
| remote sensor? |
| Is the remote control for another |
| equipment used simultaneously? |
Symptom | Possible cause |
The speaker cannot be | Is the AC power lead of the speaker |
turned on with the | plugged in? |
remote control. | Is the battery inserted? |
TV cannot be operated | Depending on the model, some or all |
with the remote control. | functions may not be operable using the |
| remote control of this speaker. In this |
| case, use the remote control supplied |
| with the TV. |
Condensation
Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet or on the transmitter on the remote control.
Condensation can cause the speaker to malfunction. If this happens, leave the power on until normal operation is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the speaker.
If problem occurs
When this product is subjected to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1.Set the speaker to the
2.If the speaker is not restored in the previous operation, unplug and plug in the speaker, and then turn the power on.
Factory reset, clearing all setting
Make sure to disconnect all audio input cables attached to the speaker before performing the factory reset.
Can be operated on the remote control only.
1.Press the
2.Press and hold the
Caution:
This operation will erase all data stored in memory.
ENGLISH
References
