Logical Solutions SCS-R manual How to Contact Logical, Customer Support, Website

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SECURE CONSOLE SERVERS

Customer Support

11 How to Contact Logical

11.1 Customer Support

Thank You to our Customers for choosing a Logical Solutions product for your application. We appreciate your business and are interested in helping you successfully use our products.

Logical is here to help you. To contact Logical Solutions, use the following tele- phone numbers and internet-based methods.

If you’re not yet a Customer, but are interested in finding a Logical Solution for your application, we’ll be glad to help you. Our expert Sales staff will help determine the best solution for your needs, and will help you be certain that you’ve come to a Logical Solution, too.

Any information we gain about our customers is held in confidence. We do not share customer names or contact information with other companies.

11.1.1 Website

Check out our website for current product offerings, support information, and general information about all of the Logical Solutions we offer.

Our internet website offers product information on all current systems, including technical specification sheets and installation guides (for viewing on-line or for down- load), product diagrams showing physical connections, and other information you might need. We are constantly updating our website, so be sure to “refresh” your browser when visiting the Logical Solutions website to see the most up-to-date infor- mation.

Internet: www.thinklogical.com

tel (203) 647-8700

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Product Manual - MAN-000001C

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Contents SCS and SCS-R Models Product ManualCopyright Notice Product Overview Initial Configuration Commands Administering Users Regulatory & Safety File System SCS Models Covered in this Manual IntroductionIntroduction System FeaturesHardware Features Software FeaturesSCS480, 48-Port Secure Console Server, front and rear views 1 SCS160R / SCS320R HardwareTCP/IP Technical SpecificationsSCS320R, showing front and rear views Intended Application Product OverviewSystem Chassis 1 SCS160 / SCS320 / SCS4802 SCS160R / SCS320R Connecting to the SCS Serial DevicesBreak Safe IP Network AC Power3.1 SCS160 / SCS320 / SCS480 3.2 SCS160R / SCS320RUser Access Control Port BuffersUser Sessions For Your Notes Installation Mounting the SCSRack Mount or Desktop Connections PowerFront Panel Display and Buttons 3 It’s Convection CooledConnecting to the Network Port Connect your Console3.1 SCS160R / SCS320R Dual NIC Interface Connect to the Ports 4.1 SCS160R / SCS320R Dual Console InterfacePort Adapters Pin Serial Port PinoutLeft Supply Failed Tue Mar 18 154307 SCS160R / SCS320R Power ModulesAC Power Module Replacement Secure Console Servers SCS160R / SCS320R Power ModulesReplacing an AC Module Left Module shown partially removed Default Configuration Initial ConfigurationInitial Connection via Network Initial System Security ConcernsNetwork Connection Requirements Route via Linux workstationFrom a DOS prompt, enter Route via Windows workstationPuTTY Configuration Screen Front Panel Edit Mode Front Panel Network SetupSCS Front Panel Display, showing first Edit Mode display Start Front Panel Edit ModeNetwork IP Address Program NetworkNet Mask Edit IP Address 192.168.075.239Gateway Edit Net Mask 255.200.000.000Exit to Main Menu Edit GatewayExit to Main Menu For Your Notes SCS Systems are Linux-based System AdministrationLinux General Public License Understanding LinuxInitial Sysadmin Access Connect using a TerminalSCS System Architecture Enter Commands Log In as rootLog Out Configure the Services Default ServicesConfigure the Services For Your Notes System Commands CommandsReboot Save CommandOther Linux Commands PoweroffSsh SftpSsh-keygen SttyVersions Change Logging LevelFor Your Notes Change Network Address SecurityRun netconfig More Than One Nameserver Example of netconfig fill-in fieldsTime Configuration Change HostnameChange NIC Speed Front Panel Display Options Configure AuthenticationsDisplay Mode Parameters EditView LINE1 Network Time ServiceLINE2 Display OFFStart the NTP Service Configure NTPChanging Serial Port settings NIS and User Port PermissionsUser Port Control Where NIS Port AccessUser Names and Groups NIS Database fileGroup Permissions 10 NFS NIS Configuration FileNIS Make file Remote NFS DirectorySnmp SyslogStart Snmp Timeouts User Setup Administering UsersAdduser Other Editing CommandsEdituser DeluserEditesc name Editbrk nameFor Your Notes User Accounts User OperationsSCS Users Root userWhat Can a User Do Port IdentitiesBreak Sequence Escape SequenceEditbrk Edit Escape Sequence Safety Requirements Regulatory & SafetySymbols found on the Product Product Serial NumberNorth America Regulatory ComplianceEuropean Union Declaration of ConformitySupplementary Information Standards With Which the Products ComplyAustralia & New Zealand Lithium Battery10.7 SCS160R / SCS320R Power Modules For Your Notes How to Contact Logical Customer SupportWebsite Mail Telephone11.1.4 Fax Return Authorization WarrantyProduct Support Our AddressFor Your Notes Read-Only vs. Read-Write Appendix a File SystemLSI Directories How do I do this? Appendix B FAQView a Buffer Product Support For Your Notes