Dell H200 manual Firmware Package Update Utility, Technical Support and Customer Service

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7Troubleshooting . . . . . . . . . . . . . . . . . . . 61

BIOS Boot Order	61
Background Activities	61
General Issues	61
Physical Disk Related Issues	62
Configuration Utility Error Messages	63
BIOS Error Messages	65

A Updating the Firmware	71
Firmware Package Update Utility	71

BGetting Help . . . . . . . . . . . . . . . . . . . . . . 73

Technical Support and Customer Service	73
Online Services	74
Automated Order-Status Service	75
Dell Enterprise Training	75
Problems With Your Order	75
Product Information	75
Returning Items for Warranty Repair or Credit	76
Before You Call	76

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Contents

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Contents User’s Guide July Contents Installing Suse Linux Enterprise Server Installing the Perc H200 and 6GbpsInstalling a Windows Server 2003, Windows Installing the RPM Package WithAssigning a Preferred Boot Device Contents Bios Fault Code Messages Booting With Multiple ControllersStarting the Configuration Utility Migrating and Activating a Virtual DiskFirmware Package Update Utility Technical Support and Customer ServiceAutomated Order-Status Service Corporate Contact Details Contents Safety General Page Safety Battery Disposal Page Overview OverviewOperating System Support Gbps SAS HBA Hardware ArchitectureAbout RAID RAID TerminologyRAID Levels Example of RAID Stripe element Stripe element 1 duplicated Overview Perc H200 and 6Gbps SAS HBA Features Specifications of Perc H200Perc H200 and 6Gbps SAS HBA Features RAID 0, RAID Lists the specifications of the 6Gbps SAS HBA Specifications of 6Gbps SAS HBALater 64-bit only LED Port Activity Feature for 6Gbps SAS HBA Only Physical Disk Cache Policy Unsupported DrivesHardware Installation Installing the Perc H200 and 6Gbps SAS HBA CardsHardware Installation SAS HBA Connecting the Cable for Perc H200 Connecting the Cable for 6Gbps SAS HBA Installing the Perc H200 Modular Card To install your new storage controller card Driver Installation Driver InstallationInstalling the Windows Driver Pre-Installation RequirementsCreating the Driver Media Boot the system using the Windows Server 2003 media Driver Installation Locate Driver Files screen Updating the Windows Driver Follow the step below according to your operating systemInstalling Linux Driver Creating a DUDUnzip the package using gunzip Untar the file using tar -xvf Creating a DUD Using Dkms Installing Suse Linux Enterprise Server Using the DUD Installing the RPM Package With Dkms Support Upgrading the KernelDriver Installation Perc H200 and 6Gbps SAS HBA Bios Perc H200 and 6Gbps SAS HBA BiosBios Fault Code Messages Post MessagesStarting the Configuration Utility Configuration UtilityBooting With Multiple Controllers Functions PerformedFunctions of the Configuration Utility Description RAID Configuration and Management Screens Select New Volume Type Create New VolumeVolume Field Descriptions RAID Volume Field Descriptions Manage Volume Field Descriptions View VolumeManage Volume Assign a hot spare, RAID 1 and RAID 10 configurations onlyPerforming Configuration Tasks Exit ScreenCreating a RAID 0 Virtual Disk Creating a RAID 1 Virtual Disk Creating a RAID 10 Virtual Disk Perc H200 and 6Gbps SAS HBA Bios Viewing Virtual Disk Properties Activating a Virtual DiskMigrating and Activating a Virtual Disk Deleting a Virtual DiskHot Spare Failover Replacing and Rebuilding a Degraded Virtual DiskAssigning a Preferred Boot Device Current Boot Device set to volume at handle Troubleshooting TroubleshootingBios Boot Order Background ActivitiesGeneral Issues Physical Disk Related Issues Configuration Utility Error Messages Configuration UtilityFor Configuration Utility Bios Error Messages Bios Error Messages MeaningBios Error Messages MessageMeaning Bios Fault 01 No I/O port assigned to the adapter Message indicates that the preferred boot Troubleshooting Firmware Package Update Utility Updating the FirmwareAppendix a Updating the Firmware Appendix a Updating the Firmware Technical Support and Customer Service Getting HelpAppendix B Getting Help Online Services Dell Enterprise Training Problems With Your Order Automated Order-Status ServiceProduct Information Returning Items for Warranty Repair or Credit Before You CallRegulatory Notices Appendix C Regulatory NoticesAppendix C Regulatory Notices Corporate Contact Details Taiwan Only Appendix D Corporate Contact Details Taiwan OnlyAppendix D Corporate Contact Details Taiwan Only Glossary GlossaryDkms Glossary Operating System PHY RAID Sata Smart Page Glossary Index IndexIndex