Dell H200 manual General Issues

Page 62

General Issues

NOTE: For additional troubleshooting information, see the SAS RAID Storage Manager User’s Guide and the OpenManage Storage Services User’s Guide on the Dell Support website at support.dell.com.

Table 7-1. General Issues

Issue

Suggested Solution

 

 

No Physical Disks

The message appears due to one of the following reasons:

Found message appears

• The driver is not supported on the operating system.

during a CD installation of

(applicable to Windows 2003 operating systems only)

a Windows operating

• The controller BIOS is disabled.

system.

 

 

• Physical disks are not connected or seated properly.

 

The corresponding solutions to the three causes of the

 

message are:

 

• Press <F6> to install the Device Driver

 

during installation.

 

• Enter the BIOS Configuration Utility to enable

 

the BIOS. See "PERC H200 and 6Gbps SAS HBA

 

BIOS" on page 43.

 

• Verify if the physical disks are connected or

 

seated properly.

 

 

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Troubleshooting

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Contents User’s Guide July Contents Installing Suse Linux Enterprise Server Installing the Perc H200 and 6GbpsInstalling a Windows Server 2003, Windows Installing the RPM Package WithAssigning a Preferred Boot Device Contents Bios Fault Code Messages Booting With Multiple ControllersStarting the Configuration Utility Migrating and Activating a Virtual DiskAutomated Order-Status Service Firmware Package Update UtilityTechnical Support and Customer Service Corporate Contact Details Contents Safety General Page Safety Battery Disposal Page Overview OverviewOperating System Support Gbps SAS HBA Hardware ArchitectureRAID Levels About RAIDRAID Terminology Example of RAID Stripe element Stripe element 1 duplicated Overview Perc H200 and 6Gbps SAS HBA Features Perc H200 and 6Gbps SAS HBA FeaturesSpecifications of Perc H200 RAID 0, RAID Lists the specifications of the 6Gbps SAS HBA Specifications of 6Gbps SAS HBALater 64-bit only LED Port Activity Feature for 6Gbps SAS HBA Only Physical Disk Cache Policy Unsupported DrivesHardware Installation Hardware InstallationInstalling the Perc H200 and 6Gbps SAS HBA Cards SAS HBA Connecting the Cable for Perc H200 Connecting the Cable for 6Gbps SAS HBA Installing the Perc H200 Modular Card To install your new storage controller card Driver Installation Driver InstallationCreating the Driver Media Installing the Windows DriverPre-Installation Requirements Boot the system using the Windows Server 2003 media Driver Installation Locate Driver Files screen Updating the Windows Driver Follow the step below according to your operating systemInstalling Linux Driver Creating a DUDUnzip the package using gunzip Untar the file using tar -xvf Creating a DUD Using Dkms Installing Suse Linux Enterprise Server Using the DUD Installing the RPM Package With Dkms Support Upgrading the KernelDriver Installation Perc H200 and 6Gbps SAS HBA Bios Perc H200 and 6Gbps SAS HBA BiosBios Fault Code Messages Post MessagesStarting the Configuration Utility Configuration UtilityBooting With Multiple Controllers Functions PerformedFunctions of the Configuration Utility Description RAID Configuration and Management Screens Volume Field Descriptions Select New Volume TypeCreate New Volume RAID Volume Field Descriptions Manage Volume Field Descriptions View VolumeManage Volume Assign a hot spare, RAID 1 and RAID 10 configurations onlyPerforming Configuration Tasks Exit ScreenCreating a RAID 0 Virtual Disk Creating a RAID 1 Virtual Disk Creating a RAID 10 Virtual Disk Perc H200 and 6Gbps SAS HBA Bios Viewing Virtual Disk Properties Activating a Virtual DiskMigrating and Activating a Virtual Disk Deleting a Virtual DiskHot Spare Failover Replacing and Rebuilding a Degraded Virtual DiskAssigning a Preferred Boot Device Current Boot Device set to volume at handle Troubleshooting TroubleshootingBios Boot Order Background ActivitiesGeneral Issues Physical Disk Related Issues For Configuration Utility Configuration Utility Error MessagesConfiguration Utility Bios Error Messages Bios Error Messages MeaningBios Error Messages MessageMeaning Bios Fault 01 No I/O port assigned to the adapter Message indicates that the preferred boot Troubleshooting Appendix a Updating the Firmware Firmware Package Update UtilityUpdating the Firmware Appendix a Updating the Firmware Appendix B Getting Help Technical Support and Customer ServiceGetting Help Online Services Product Information Dell Enterprise Training Problems With Your OrderAutomated Order-Status Service Returning Items for Warranty Repair or Credit Before You CallRegulatory Notices Appendix C Regulatory NoticesAppendix C Regulatory Notices Corporate Contact Details Taiwan Only Appendix D Corporate Contact Details Taiwan OnlyAppendix D Corporate Contact Details Taiwan Only Glossary GlossaryDkms Glossary Operating System PHY RAID Sata Smart Page Glossary Index IndexIndex