Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2Include a copy of the invoice and a letter describing the reason for the return.
3Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics.
4Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.
5Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's
NOTE: See your system’s Hardware Owner’s Manual for the telephone numbers and codes provided to contact Dell Support.
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your system, see the product safety information for the system.
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