HP 800 manual Troubleshooting Flow Chart, Printhead Alignment

Page 76

Introduction

Media & Ink

Solutions

Front Panel

Printer

Other

Index

Options

Solving Problems

Image Quality

Ink Supply

Media Problems

Image Error

Other Problems

Getting Help

Problems

Problems

Troubleshooting Flow Chart

The following diagram shows the flow of the troubleshooting procedure.

Printer checks

Yes

Printer recommends

Start

Printhead Alignment

whether Printhead

Alignment is required

(Standard or Special)

No

Printer prints

Printer prints

Diagnostic Print A

Diagnostic Print A

including black lines

without black lines

Wrong paper advance.

Printer asks questions

Printheads need

cleaning. If possible

Printer recommends

about Diagnostic

printer tries to clean

Advance Calibration

Print A

printheads

Yes

Printheads are OK

Indicates that

after first printing of

toubleshooting has

Diagnostic Print A

completed but further

No

procedures are required

to solve the problem

Printer prints

Printer prints

If printheads have

Diagnostic Print B

been cleaned three

Indicates that

without black lines

Diagnostic Print B

time Troubleshooting

toubleshooting has

finishes

completed successfully

and there no problems

Printer asks if Cyan,

Magenta, Yellow and

No

If possible printer tries

Black Patterns in

to clean printheads

Diagnostic Print B are

OK

Yes

Troubleshooting

No problems detected

completed successfully

Image 76

Contents Introduction Introduction Tab contains these topicsMedia & Ink Solutions Front Panel Other Animation Related Information Pocket GuideUser’s Reference Guide Navigation Introducing Your HP DesignJet 800 Printer Your Printer’s Main Features Media & Ink Solutions HP Ink Supplies Print Resolution Best maximum detailMedia User Interface Memory Drivers Your HP DesignJet 800 printer comes supplied withFront View of Printer Printer Connections Printer Other Index OptionsMedia & Ink Media & InkMedia Choice Choosing Paper or Other MediaChoosing Paper or Other Media Paper Types Combinations of Media Type and Print Quality SelectionPhysical Characteristics of Paper Types Physical Characteristics of Paper and Other Media Additional Information About Paper Types Combinations of Media Type and Print Quality Selection CAD Drawings-Mono Solutions Front Panel Printer Options CAD Rendering, GIS & Images-COLOR and CAD high ink density Handling Your Paper or Type of Media Obtaining Roll or Sheet Paper Information Print Times for a Selected Print Quality Printable Area ISO PaperAnsi Paper HP DesignJet 800 printerArchitectural Paper ISO Paper Roll Media Installing a New Roll on the Printer Hewlett Packard as accessoriesLoading Roll Media On the printer before you can load itUnloading Roll Media Removing Roll Media from the Printer Click on Icon to run the animation sequenceRemoving Roll Media from the Spindle Cutter Replacement PrerequisitesSheet Media Which Side Up Print Side for Media Types Matte or GlossyWhich Edge First Sheet Media Media & Ink Precautions Ink SystemWhat are HP Ink Supplies? PrintheadsComponent identification Ink Supply Guidelines Precautions Color Calibration Calibrate PaperInk Cartridges Printheads Drying Time Typical Drying TimesDrying Time Settings ManualTypical Drying Times Drying Procedure Ink Cartridges Errors Ink CartridgesInk Cartridges Errors Ink Cartridges Levels Ink Cartridge Information Ink Cartridge Replacement Printhead Errors PrintheadsPrinthead Errors Printhead Information Black printheadPrinthead Replacement Printhead Alignment Special 11 minutesSolutions SolutionsSolving Problems Finding the Source of Your Problem Image Quality Problems Configuration Correction Troubleshooting Procedure Running the Troubleshooting UtilityDiagnostic Print a Interpretation Diagnostic Print B Interpretation Troubleshooting Flow Chart Printhead AlignmentAdvance Calibration Select Create pattern and press EnterAdvance Calibration Values Stepped Lines When you look at the image you have printed there are Incomplete LinesColor Alignment Horizontal Banding PossibilitiesColor Accuracy ConfigurationMedia Color Consistency problems Long Term Color Bleeding Glossy PapersSetting Description Color Accuracy ConfigurationColor Calibration Calibrate Paper Color settings Cmyk Additional Color Accuracy Information Ink Supply Problems Printhead Problems after ReplacementProblems inserting the Printhead See Printhead Replacement for further detailsUnknown Printhead Error Media Problems Ink Marks on the MediaMedia Clearing a Media Jam If the front panel displays this messageOpen the window Switch the printer off at the front Removing jammed paperRemoving jammed paper Ink Marks on the Media Warped Lines Smears or Scratching on Your Printed Media Media Loading Problems Media Output Problems Prints Fall on the Floor After Being CutImage Error Image is Incomplete Print is Completely Blank Front Panel Options Other IndexImage is Clipped Printed Image Incorrect Image is in One Portion of the Printing Area Format or Rotate does not Work Other Sources of Information Other Problems Communication Problems Symptoms areHow to solve the problem File Size and MemoryPrinter does not Print Printer Seems Too Slow Getting Help HP Customer Care What to Do Before You Call HP DesignJet Online Front Panel Front PanelFront Panel Navigation Keys Display Screen Action Keys Paper Menu Ink Menu Job Management Menu Set-up Menu Paper Menu Click on menu item to go to relevant topicInk Menu Job Management Menu Set-up Menu Set-up Menu Previous menu optionsNavigating the Menu System How to set the ink-drying time to three minutes Navigation ExampleDrying Press the Enter key to Display Shows Enter the Manual drying Previous … Front Panel Menu Structure Navigating the Menu System Front Panel Messages Explanation and Action Front Panel Cancel key to continue Calibration Front Panel Messages Explanation and Action Unload the paper select Unload roll or Unload sheet from Reload the sheet that was printed by the Create pattern part Front Panel Calibration routine Either Press the Enter key to restart the loading procedure Front Panel Check that the paper is not a roll Press the Enter key Color calibration → Calibrate paper Printer Options OptionsFormat Description Size MarginsJob Rotation HP-GL/2 Rotating an ImageSize and the Rotation What is Rotated? 0º90ºPrinting a Mirror Image Setting Page Size in the Front Panel Adjusting the Page Size in the Front Panel Format Size and Clipped Images Size and Nesting Roll Paper Only Image Appearance Printer Related Information To Select a Palette Change the Palette Settings 13mmHow to define Palette a Changing the Treatment of Overlapping Lines Merge Printing Images in Grayscale Print Speeds and Print Quality Format Setting Page Size Print Quality Advanced Options Printer Best Quality Settings Fast Quality Settings Print Management Cancelling a Page that is Printing Cancelling the Drying Time Managing the Queue What is the Queue? Printing with Queueing Turned on Printing with Queueing Turned OFF Starting to Print a File that is Waiting for a Time-out Identifying a Job in the Queue Prioritizing a Job in the Queue Making Copies of a Job in the Queue Yes OneSeveral Use Reprints see below and then use Move to top see One or Several Use Copies see belowNesting Pages What is Nesting? Automatic Rotation? When Does the Printer Try to Nest Pages? Which Pages Qualify for Nesting?Pattern may still vary, depending on the size of the first Turning Nesting On and OffPrinter will not nest pages What Happens to Nesting if You Turn Queueing Off? Printer Configuration Printer Information Front Panel Setup Menu and Message Language PrinterOther Index Screen Contrast Meters Feet 1000 3300 2000 6600 Changing the Graphics Language To Change the Graphics Language Setting CommentsFor system administrators Graphics Language and NetworksSetting up the I/O Card NetworkControlling the Cutter Upgrading Your Printer System SoftwareColor/monochrome RGBLogs Error LogPrinthead Log Other Care of the Printer Cleaning the Printer Cleaning the Printer ExteriorStoring and Moving Your Printer Installing Expansion Cards Network Card Installation Screw it Care of the Printer HP-GL2 Accessory Card Installation Specifications Functional Specifications Functional Specifications HP Supported Media a Print Mode Margins Roll normal Sheet normal Roll small Sheet smallSupported Adobe PostScript 3 supports Asian fonts AccuracyPhysical Specifications Physical SpecificationsMemory Specifications Memory SpecificationsInternal RAM 96MB Hard Disk Can be upgraded to 160MB Printer Power Specifications Printer Power SpecificationsEcological Specifications Ecological SpecificationsInks used for printing do not contain heavy metals Enviromental Specifications Environmental SpecificationsAcoustic Specifications Acoustic SpecificationsConnection Specifications Cable Specification Parallel IEEE-1284 compatible/Centronics InterfaceIeee compatible/Centronics C2951A Pin male Interface All Recommended CablesC2392A USB plug Ordering Accessories Documentation C7769-90030 Not available C7769-90013 C7769-90033C7769-90026 Not available C7769-90027 Not availableHardware Memory Module 128 MBMm 42 inch Stand 610 mm 24 inch FL for 500 seriesColor HP Supply HP Part Number Ink Cartridges Consumable ItemsPrintheads Term Meaning GlossaryArchitectural Architectural paper sizing system Paper IEEE-1284 HP-GL/2LAN RGB USB Index Dots per inch Draft Image is Clipped ISO Paper Job Management Menu Keys Action Plain paper Supported Translucent bond Vellum Adjusting page size Normal Print Quality Replacement Queue Copying Jobs Deleting Job Description Identifying Job Functional

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