HP 800 manual Ink Supply Problems, Printhead Problems after Replacement

Page 87

Problems Inserting the Ink Cartridge

	Introduction	Media & Ink	Solutions	Front Panel	Printer	Other	Index
					Options

	Solving Problems	Image Quality	Ink Supply	Media Problems	Image Error	Other Problems	Getting Help
		Problems	Problems

Ink Supply Problems

Most of the problems that you could encounterwhen working with the HP Ink Supplies are solved with guidance

from the front panel. The only acception to this is the Unknown Printhead Error. A full list of front messages are supplied in Message Descriptions.

Printhead Problems after Replacement

If after replacing the printheads, the printer complains about wrong or missing printheads,, perform the following steps:

• Check that you have removed the protective tape from the printhead.

• Insert the printhead into the carriage assembly but this time close the cover using the latch.

• Replace the printhead with a new one, see Printhead Replacement.

1. Make sure that you have the correct HP Ink Supplies ink cartridge.

2. Make sure that the cartridge is the correct color for that slot.

3. Make sure the cartridge is in the correct orientation, with the color coded label at the top.

CAUTION: Never clean inside the ink cartridge slots.

Problems inserting the Printhead

1.Make sure that you have the correct HP Ink Supplies printhead.

2.Make sure that the printhead is the correct color for that slot.

3.Make sure that the printhead is the correct orientation.

See Printhead Replacement for further details.

Image 87

Contents Introduction Tab contains these topics IntroductionMedia & Ink Solutions Front Panel Other Animation Pocket Guide Related InformationUser’s Reference Guide Navigation Introducing Your HP DesignJet 800 Printer Your Printer’s Main Features Media & Ink Solutions HP Ink Supplies Best maximum detail Print ResolutionMedia User Interface Memory Your HP DesignJet 800 printer comes supplied with DriversFront View of Printer Printer Other Index Options Printer ConnectionsMedia & Ink Media & InkChoosing Paper or Other Media Media ChoiceChoosing Paper or Other Media Combinations of Media Type and Print Quality Selection Paper TypesPhysical Characteristics of Paper Types Physical Characteristics of Paper and Other Media Additional Information About Paper Types Combinations of Media Type and Print Quality Selection CAD Drawings-Mono Solutions Front Panel Printer Options CAD Rendering, GIS & Images-COLOR and CAD high ink density Handling Your Paper or Type of Media Obtaining Roll or Sheet Paper Information Print Times for a Selected Print Quality ISO Paper Printable AreaHP DesignJet 800 printer Ansi PaperArchitectural Paper ISO Paper Roll Media Hewlett Packard as accessories Installing a New Roll on the PrinterOn the printer before you can load it Loading Roll MediaUnloading Roll Media Click on Icon to run the animation sequence Removing Roll Media from the PrinterRemoving Roll Media from the Spindle Prerequisites Cutter ReplacementSheet Media Print Side for Media Types Matte or Glossy Which Side UpWhich Edge First Sheet Media Media & Ink Ink System PrecautionsPrintheads What are HP Ink Supplies?Component identification Ink Supply Guidelines Precautions Calibrate Paper Color CalibrationInk Cartridges Printheads Typical Drying Times Drying TimeManual Drying Time SettingsTypical Drying Times Drying Procedure Ink Cartridges Ink Cartridges ErrorsInk Cartridges Errors Ink Cartridges Levels Ink Cartridge Information Ink Cartridge Replacement Printheads Printhead ErrorsPrinthead Errors Black printhead Printhead InformationPrinthead Replacement Special 11 minutes Printhead AlignmentSolutions SolutionsSolving Problems Finding the Source of Your Problem Image Quality Problems Configuration Correction Running the Troubleshooting Utility Troubleshooting ProcedureDiagnostic Print a Interpretation Diagnostic Print B Interpretation Printhead Alignment Troubleshooting Flow ChartSelect Create pattern and press Enter Advance CalibrationAdvance Calibration Values Stepped Lines Incomplete Lines When you look at the image you have printed there areColor Alignment Possibilities Horizontal BandingConfiguration Color AccuracyMedia Long Term Color Bleeding Glossy Papers Color Consistency problemsColor Accuracy Configuration Setting DescriptionColor Calibration Calibrate Paper Color settings Cmyk Additional Color Accuracy Information See Printhead Replacement for further details Ink Supply ProblemsPrinthead Problems after Replacement Problems inserting the PrintheadUnknown Printhead Error Ink Marks on the Media Media ProblemsMedia If the front panel displays this message Clearing a Media JamRemoving jammed paper Open the window Switch the printer off at the frontRemoving jammed paper Ink Marks on the Media Warped Lines Smears or Scratching on Your Printed Media Media Loading Problems Prints Fall on the Floor After Being Cut Media Output ProblemsImage Error Image is Incomplete Front Panel Options Other Index Print is Completely BlankImage is Clipped Printed Image Incorrect Image is in One Portion of the Printing Area Format or Rotate does not Work Other Sources of Information Other Problems File Size and Memory Communication ProblemsSymptoms are How to solve the problemPrinter does not Print Printer Seems Too Slow Getting Help HP Customer Care What to Do Before You Call HP DesignJet Online Front Panel Front PanelFront Panel Navigation Keys Display Screen Action Keys Paper Menu Ink Menu Job Management Menu Set-up Menu Click on menu item to go to relevant topic Paper MenuInk Menu Job Management Menu Set-up Menu Previous menu options Set-up MenuNavigating the Menu System Navigation Example How to set the ink-drying time to three minutesDrying Press the Enter key to Display Shows Enter the Manual drying Previous … Front Panel Menu Structure Navigating the Menu System Front Panel Messages Explanation and Action Front Panel Cancel key to continue Calibration Front Panel Messages Explanation and Action Unload the paper select Unload roll or Unload sheet from Reload the sheet that was printed by the Create pattern part Front Panel Calibration routine Either Press the Enter key to restart the loading procedure Front Panel Check that the paper is not a roll Press the Enter key Color calibration → Calibrate paper Options Printer OptionsFormat Description Margins SizeRotating an Image Job Rotation HP-GL/2Size and the Rotation 0º90º What is Rotated?Printing a Mirror Image Setting Page Size in the Front Panel Adjusting the Page Size in the Front Panel Format Size and Clipped Images Size and Nesting Roll Paper Only Image Appearance Printer Related Information To Select a Palette 13mm Change the Palette SettingsHow to define Palette a Changing the Treatment of Overlapping Lines Merge Printing Images in Grayscale Print Speeds and Print Quality Format Setting Page Size Print Quality Advanced Options Printer Best Quality Settings Fast Quality Settings Print Management Cancelling a Page that is Printing Cancelling the Drying Time Managing the Queue What is the Queue? Printing with Queueing Turned on Printing with Queueing Turned OFF Starting to Print a File that is Waiting for a Time-out Identifying a Job in the Queue Prioritizing a Job in the Queue One or Several Use Copies see below Making Copies of a Job in the QueueYes One Several Use Reprints see below and then use Move to top seeNesting Pages What is Nesting? Automatic Rotation? Which Pages Qualify for Nesting? When Does the Printer Try to Nest Pages?Turning Nesting On and Off Pattern may still vary, depending on the size of the firstPrinter will not nest pages What Happens to Nesting if You Turn Queueing Off? Printer Configuration Printer Information Front Panel Setup Printer Menu and Message LanguageOther Index Screen Contrast Meters Feet 1000 3300 2000 6600 Changing the Graphics Language Comments To Change the Graphics Language SettingGraphics Language and Networks For system administratorsNetwork Setting up the I/O CardControlling the Cutter System Software Upgrading Your PrinterRGB Color/monochromeError Log LogsPrinthead Log Other Care of the Printer Cleaning the Printer Exterior Cleaning the PrinterStoring and Moving Your Printer Installing Expansion Cards Network Card Installation Screw it Care of the Printer HP-GL2 Accessory Card Installation Specifications Functional Specifications Functional Specifications HP Supported Media a Print Mode Adobe PostScript 3 supports Asian fonts Accuracy MarginsRoll normal Sheet normal Roll small Sheet small SupportedPhysical Specifications Physical SpecificationsMemory Specifications Memory SpecificationsInternal RAM 96MB Hard Disk Can be upgraded to 160MB Printer Power Specifications Printer Power SpecificationsEcological Specifications Ecological SpecificationsInks used for printing do not contain heavy metals Environmental Specifications Enviromental SpecificationsAcoustic Specifications Acoustic SpecificationsConnection Specifications Parallel IEEE-1284 compatible/Centronics Interface Cable SpecificationRecommended Cables Ieee compatible/Centronics C2951A Pin male Interface AllC2392A USB plug Ordering Accessories Documentation C7769-90027 Not available C7769-90030 Not availableC7769-90013 C7769-90033 C7769-90026 Not availableStand 610 mm 24 inch FL for 500 series HardwareMemory Module 128 MB Mm 42 inchConsumable Items Color HP Supply HP Part Number Ink CartridgesPrintheads Glossary Term MeaningArchitectural Architectural paper sizing system Paper HP-GL/2 IEEE-1284LAN RGB USB Index Dots per inch Draft Image is Clipped ISO Paper Job Management Menu Keys Action Plain paper Supported Translucent bond Vellum Adjusting page size Normal Print Quality Replacement Queue Copying Jobs Deleting Job Description Identifying Job Functional

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