HP 5530 manual Click here to go online for more information

Page 78

5.Wipe only the contacts with a damp lint-free cloth.

CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge.

6.On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-colored bumps positioned to meet the contacts on the ink cartridge.

7.Use a dry swab or lint-free cloth to wipe the contacts.

8.Reinstall the ink cartridge.

9.Close the access door, and check if the error message has gone away.

10.If you still receive the error message, turn the product off, and then on again.

NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP ENVY 5530 series with only one cartridge.

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74 Chapter 9 Solve a problem

ENWW

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Contents HP Envy 5530 e-All-in-One series Page Table of contents 103 HP Envy 5530 e-All-in-One series Help HP Envy 5530 e-All-in-One series Help Get to know the HP Envy 5530 series Printer parts Get to know the HP Envy 5530 series2Rear view of HP Envy 5530 e-All-in-One series Wireless button Opens the Wireless Summary menu Control panel and status lights5ePrint button To change the Auto-Off setting Auto-OffPrint Print photos Load photo paperPrint photos from a memory card To print a photo on photo paper To print a document Print documentsLoad paper To print on both sidesClick OK to print Print envelopes Load envelopesTo print an envelope Print Quick Forms To print Quick FormsPrint with HP wireless direct Print from a wireless-capable mobile devicePrint from a wireless-capable computer Select Connect New PrinterTips for printing from a computer Printer settings tipsTips for print success Tips for ink and paperTips for print success Print using the maximum dpi To print in Maximum dpi modePaper basics Photo printing Recommended papers for printingColorLok Business documentsEveryday printing Special projectsLoad media Load small-size paperLoad full-size paper Load envelopes Enww Order HP Paper Supplies Use Web Services EPrint from anywhere To ePrint a document from anywhereEPrint from anywhere Use HP Print Apps Use the HP Connected website Tips for using Web Services Tips for printing apps and using HP ePrintCopy and scan Copy documents Make a 1-sided copyMake a 2-sided copy Touch Black or Color Scan to a computer or memory card Prepare the scanScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success Copy and scan Work with cartridges Check the estimated ink levels To check the ink levels from the control panelTo check the ink levels from the printer software Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software Replace the cartridges To replace the cartridgesRelated topics Tips for working with cartridges on Use single-cartridge mode Exit single-cartridge modeCartridge warranty information Tips for working with cartridges Work with cartridges Connectivity Wi-Fi Protected Setup WPS requires WPS router Push Button PBC methodPIN method Traditional wireless connection requires router To connect the product with the Wireless Setup WizardConnect a new printer Change network settings Touch Advanced SettingsConnect wirelessly to the printer without a router To connect wirelessly to the printer without a routerChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer To open the embedded Web server Open the embedded Web server via Wireless DirectAdvanced printer management tools for networked printers About cookiesAdvanced printer management tools for networked printers Connectivity Solve a problem Clear paper jam To clear a paper jam from the paper pathTo clear a paper jam from the duplexer To clear a paper jam from the paper tray To clear a paper jam from print zonePrevent paper jams Clear carriage jam Clean ink smear To clean ink smear from the printer displayImprove print quality To improve print qualityTo align the cartridges from the printer software To print a diagnostics page from the printer software To align the cartridges from the printer displayTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo clean the cartridges from the printer display Ink cartridge problem To clean cartridge contactsClick here to go online for more information Unable to print Resolve print issuesTo verify that the printer is set as the default printer To verify that the printer is not paused or offlineTo restart the print spooler WindowsWindows Vista To check the power connection and reset the printer Windows XPTo clear the print queue Power connection to the printer Solve print problem Solve copy and scan problem Solve networking problem To check network configuration or print wireless test reportCartridge errors Windows software Cartridge supply upgradeCheck cartridge access door Printer failure Ink cartridge problemOlder generation cartridges Resolve printer failureRegister printer Support process If you have a problem, follow these stepsHP support HP support by phoneAdditional warranty options Phone support period Placing a callSolve a problem Technical information Hewlett-Packard Company notices Print specifications SpecificationsEnvironmental specifications Scan specificationsCopy specifications Cartridge yield Print resolutionPaper use Environmental product stewardship programEco-Tips PlasticsRecycling program Material safety data sheetsPower consumption HP inkjet supplies recycling programEnww To set the Sleep mode time Regulatory notices Regulatory model identification numberAppendix a Technical information Enww Products with wireless LAN devices FranceDeclaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Enww Wireless notice to users in Japan Index

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