HP 5530 Windows XP, To clear the print queue, To check the power connection and reset the printer

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iv.On the General tab, next to Startup type, make sure that Automatic is selected.

v.If the service is not already running, under Service status, click Start, and then click OK.

Windows XP

i.From the Windows Start menu, right click My Computer.

ii.Click Manage, and then click Services and Applications.

iii.Double-click Services, and then select Print Spooler.

iv.Right-click Print Spooler, and click Restart to restart the service.

b.Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c.If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer.

d.Try using your printer again.

6.Restart the computer.

7.Clear the print queue.

To clear the print queue

a.Depending upon your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Double-click the icon for your printer to open the print queue.

c.On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.

d.If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.

e.Check the print queue again to make sure it is clear, and then try to print again.

To check the power connection and reset the printer

1.Make sure the power cord is firmly connected to the printer.

ENWW	Unable to print 77

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Contents HP Envy 5530 e-All-in-One series Page Table of contents 103 HP Envy 5530 e-All-in-One series Help HP Envy 5530 e-All-in-One series Help Get to know the HP Envy 5530 series Get to know the HP Envy 5530 series Printer parts2Rear view of HP Envy 5530 e-All-in-One series Control panel and status lights Wireless button Opens the Wireless Summary menu5ePrint button Auto-Off To change the Auto-Off settingPrint Print photos Load photo paperPrint photos from a memory card To print a photo on photo paper Load paper Print documentsTo print a document To print on both sidesClick OK to print Print envelopes Load envelopesTo print an envelope To print Quick Forms Print Quick FormsPrint from a wireless-capable mobile device Print with HP wireless directSelect Connect New Printer Print from a wireless-capable computerTips for print success Printer settings tipsTips for printing from a computer Tips for ink and paperTips for print success To print in Maximum dpi mode Print using the maximum dpiPaper basics ColorLok Recommended papers for printingPhoto printing Business documentsSpecial projects Everyday printingLoad small-size paper Load mediaLoad full-size paper Load envelopes Enww Order HP Paper Supplies Use Web Services To ePrint a document from anywhere EPrint from anywhereEPrint from anywhere Use HP Print Apps Use the HP Connected website Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy Touch Black or Color Scan to a computer or memory card Prepare the scanScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success Copy and scan Work with cartridges Check the estimated ink levels To check the ink levels from the control panelTo check the ink levels from the printer software Order ink supplies Locate the cartridge number on the printerLocate the cartridge number in the printer software To replace the cartridges Replace the cartridgesRelated topics Tips for working with cartridges on Exit single-cartridge mode Use single-cartridge modeCartridge warranty information Tips for working with cartridges Work with cartridges Connectivity Wi-Fi Protected Setup WPS requires WPS router Push Button PBC methodPIN method Traditional wireless connection requires router To connect the product with the Wireless Setup WizardConnect a new printer Touch Advanced Settings Change network settingsTo connect wirelessly to the printer without a router Connect wirelessly to the printer without a routerChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer Advanced printer management tools for networked printers Open the embedded Web server via Wireless DirectTo open the embedded Web server About cookiesAdvanced printer management tools for networked printers Connectivity Solve a problem To clear a paper jam from the paper path Clear paper jamTo clear a paper jam from the duplexer To clear a paper jam from print zone To clear a paper jam from the paper trayPrevent paper jams Clear carriage jam To clean ink smear from the printer display Clean ink smearImprove print quality To improve print qualityTo align the cartridges from the printer software To align the cartridges from the printer display To print a diagnostics page from the printer softwareTo print a diagnostics page from the printer display To clean the cartridges from the printer softwareTo clean the cartridges from the printer display To clean cartridge contacts Ink cartridge problemClick here to go online for more information To verify that the printer is set as the default printer Resolve print issuesUnable to print To verify that the printer is not paused or offlineTo restart the print spooler WindowsWindows Vista To check the power connection and reset the printer Windows XPTo clear the print queue Power connection to the printer Solve print problem Solve copy and scan problem To check network configuration or print wireless test report Solve networking problemCartridge errors Windows software Cartridge supply upgradeCheck cartridge access door Older generation cartridges Ink cartridge problemPrinter failure Resolve printer failureHP support If you have a problem, follow these stepsRegister printer Support process HP support by phonePhone support period Placing a call Additional warranty optionsSolve a problem Technical information Hewlett-Packard Company notices Environmental specifications SpecificationsPrint specifications Scan specificationsCartridge yield Print resolution Copy specificationsEco-Tips Environmental product stewardship programPaper use PlasticsPower consumption Material safety data sheetsRecycling program HP inkjet supplies recycling programEnww To set the Sleep mode time Regulatory model identification number Regulatory noticesAppendix a Technical information Enww France Products with wireless LAN devicesDeclaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Enww Wireless notice to users in Japan Index

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