HP 5530 manual Unable to print, Resolve print issues

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Unable to print

If you are having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link:

NOTE: The HP Print and Scan Doctor may not be available in all languages.

Take me to the HP Print and Scan Doctor download page.

Resolve print issues

NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order:

1.Check for error messages from the printer display and resolve them by following the onscreen instructions.

2.If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.

3.Verify that the printer is not paused or offline.

To verify that the printer is not paused or offline

a.Depending on your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

●Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b.Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue.

c.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

d.If you made any changes, try to print again.

4.Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a.Depending upon your operating system, do one of the following:

●Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●Windows 7: From the Windows Start menu, click Devices and Printers.

ENWW	Unable to print 75

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Contents HP Envy 5530 e-All-in-One series Page Table of contents 103 HP Envy 5530 e-All-in-One series Help HP Envy 5530 e-All-in-One series Help Get to know the HP Envy 5530 series Get to know the HP Envy 5530 series Printer parts2Rear view of HP Envy 5530 e-All-in-One series Control panel and status lights Wireless button Opens the Wireless Summary menu5ePrint button Auto-Off To change the Auto-Off settingPrint Load photo paper Print photosPrint photos from a memory card To print a photo on photo paper To print on both sides Print documentsLoad paper To print a documentClick OK to print Load envelopes Print envelopesTo print an envelope To print Quick Forms Print Quick FormsPrint from a wireless-capable mobile device Print with HP wireless directSelect Connect New Printer Print from a wireless-capable computerTips for ink and paper Printer settings tipsTips for print success Tips for printing from a computerTips for print success To print in Maximum dpi mode Print using the maximum dpiPaper basics Business documents Recommended papers for printingColorLok Photo printingSpecial projects Everyday printingLoad small-size paper Load mediaLoad full-size paper Load envelopes Enww Order HP Paper Supplies Use Web Services To ePrint a document from anywhere EPrint from anywhereEPrint from anywhere Use HP Print Apps Use the HP Connected website Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy Touch Black or Color Prepare the scan Scan to a computer or memory cardScan to a computer or memory card from the printer display Scan from your computer Tips for copy and scan success Copy and scan Work with cartridges To check the ink levels from the control panel Check the estimated ink levelsTo check the ink levels from the printer software Locate the cartridge number on the printer Order ink suppliesLocate the cartridge number in the printer software To replace the cartridges Replace the cartridgesRelated topics Tips for working with cartridges on Exit single-cartridge mode Use single-cartridge modeCartridge warranty information Tips for working with cartridges Work with cartridges Connectivity Push Button PBC method Wi-Fi Protected Setup WPS requires WPS routerPIN method To connect the product with the Wireless Setup Wizard Traditional wireless connection requires routerConnect a new printer Touch Advanced Settings Change network settingsTo connect wirelessly to the printer without a router Connect wirelessly to the printer without a routerChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer About cookies Open the embedded Web server via Wireless DirectAdvanced printer management tools for networked printers To open the embedded Web serverAdvanced printer management tools for networked printers Connectivity Solve a problem To clear a paper jam from the paper path Clear paper jamTo clear a paper jam from the duplexer To clear a paper jam from print zone To clear a paper jam from the paper trayPrevent paper jams Clear carriage jam To clean ink smear from the printer display Clean ink smearTo improve print quality Improve print qualityTo align the cartridges from the printer software To align the cartridges from the printer display To print a diagnostics page from the printer softwareTo clean the cartridges from the printer software To print a diagnostics page from the printer displayTo clean the cartridges from the printer display To clean cartridge contacts Ink cartridge problemClick here to go online for more information To verify that the printer is not paused or offline Resolve print issuesTo verify that the printer is set as the default printer Unable to printWindows To restart the print spoolerWindows Vista Windows XP To check the power connection and reset the printerTo clear the print queue Power connection to the printer Solve print problem Solve copy and scan problem To check network configuration or print wireless test report Solve networking problemCartridge supply upgrade Cartridge errors Windows softwareCheck cartridge access door Resolve printer failure Ink cartridge problemOlder generation cartridges Printer failureHP support by phone If you have a problem, follow these stepsHP support Register printer Support processPhone support period Placing a call Additional warranty optionsSolve a problem Technical information Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specificationsCartridge yield Print resolution Copy specificationsPlastics Environmental product stewardship programEco-Tips Paper useHP inkjet supplies recycling program Material safety data sheetsPower consumption Recycling programEnww To set the Sleep mode time Regulatory model identification number Regulatory noticesAppendix a Technical information Enww France Products with wireless LAN devicesDeclaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Enww Wireless notice to users in Japan Index

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