HP 5530 manual Solve print problem

Page 83

Solve print problem

Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP printer software for Windows provides tools that can help solve many common “Unable to Print” issues.

To access the software on Windows, click the Start menu on your computer, then select All Programs, and then click HP. Under HP ENVY 5530 e-All-in-One series, click HP ENVY 5530 e-All-in-One series, click the Help button, and then double-click HP Print and Scan Doctor.

Click here to go online for more information.

If print quality is not acceptable, try the following to improve print quality:

●Use the printer status and print quality reports to diagnose printer and print quality issues. From the Home screen, touch the Settings icon, and then touch Tools. Touch Printer Status Report or Print Quality Report. Click here to go online for more information

●If printouts show misaligned colors or lines, try aligning the printer. See Improve print quality on page 70 for more information.

●If there are ink smears on the printouts, try clearing the ink smears. See Clean ink smear on page 69 for more information.

ENWW	Solve print problem 79

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Contents HP Envy 5530 e-All-in-One series Page Table of contents 103 HP Envy 5530 e-All-in-One series Help HP Envy 5530 e-All-in-One series Help Get to know the HP Envy 5530 series Get to know the HP Envy 5530 series Printer parts2Rear view of HP Envy 5530 e-All-in-One series Control panel and status lights Wireless button Opens the Wireless Summary menu5ePrint button Auto-Off To change the Auto-Off settingPrint Print photos from a memory card Print photosLoad photo paper To print a photo on photo paper To print on both sides Print documentsLoad paper To print a documentClick OK to print To print an envelope Print envelopesLoad envelopes To print Quick Forms Print Quick FormsPrint from a wireless-capable mobile device Print with HP wireless directSelect Connect New Printer Print from a wireless-capable computerTips for ink and paper Printer settings tipsTips for print success Tips for printing from a computerTips for print success To print in Maximum dpi mode Print using the maximum dpiPaper basics Business documents Recommended papers for printingColorLok Photo printingSpecial projects Everyday printingLoad small-size paper Load mediaLoad full-size paper Load envelopes Enww Order HP Paper Supplies Use Web Services To ePrint a document from anywhere EPrint from anywhereEPrint from anywhere Use HP Print Apps Use the HP Connected website Tips for printing apps and using HP ePrint Tips for using Web ServicesCopy and scan Make a 1-sided copy Copy documentsMake a 2-sided copy Touch Black or Color Scan to a computer or memory card from the printer display Scan to a computer or memory cardPrepare the scan Scan from your computer Tips for copy and scan success Copy and scan Work with cartridges To check the ink levels from the printer software Check the estimated ink levelsTo check the ink levels from the control panel Locate the cartridge number in the printer software Order ink suppliesLocate the cartridge number on the printer To replace the cartridges Replace the cartridgesRelated topics Tips for working with cartridges on Exit single-cartridge mode Use single-cartridge modeCartridge warranty information Tips for working with cartridges Work with cartridges Connectivity PIN method Wi-Fi Protected Setup WPS requires WPS routerPush Button PBC method Connect a new printer Traditional wireless connection requires routerTo connect the product with the Wireless Setup Wizard Touch Advanced Settings Change network settingsTo connect wirelessly to the printer without a router Connect wirelessly to the printer without a routerChange from a USB connection to a wireless network Change from a USB connection to a wireless networkTips for setting up and using a networked printer About cookies Open the embedded Web server via Wireless DirectAdvanced printer management tools for networked printers To open the embedded Web serverAdvanced printer management tools for networked printers Connectivity Solve a problem To clear a paper jam from the paper path Clear paper jamTo clear a paper jam from the duplexer To clear a paper jam from print zone To clear a paper jam from the paper trayPrevent paper jams Clear carriage jam To clean ink smear from the printer display Clean ink smearTo align the cartridges from the printer software Improve print qualityTo improve print quality To align the cartridges from the printer display To print a diagnostics page from the printer softwareTo clean the cartridges from the printer display To print a diagnostics page from the printer displayTo clean the cartridges from the printer software To clean cartridge contacts Ink cartridge problemClick here to go online for more information To verify that the printer is not paused or offline Resolve print issuesTo verify that the printer is set as the default printer Unable to printWindows Vista To restart the print spoolerWindows To clear the print queue To check the power connection and reset the printerWindows XP Power connection to the printer Solve print problem Solve copy and scan problem To check network configuration or print wireless test report Solve networking problemCheck cartridge access door Cartridge errors Windows softwareCartridge supply upgrade Resolve printer failure Ink cartridge problemOlder generation cartridges Printer failureHP support by phone If you have a problem, follow these stepsHP support Register printer Support processPhone support period Placing a call Additional warranty optionsSolve a problem Technical information Hewlett-Packard Company notices Scan specifications SpecificationsEnvironmental specifications Print specificationsCartridge yield Print resolution Copy specificationsPlastics Environmental product stewardship programEco-Tips Paper useHP inkjet supplies recycling program Material safety data sheetsPower consumption Recycling programEnww To set the Sleep mode time Regulatory model identification number Regulatory noticesAppendix a Technical information Enww France Products with wireless LAN devicesDeclaration of conformity Regulatory wireless statements Exposure to radio frequency radiation Enww Wireless notice to users in Japan Index

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